Senior Clinical Customer Success Manager, iQueue for Inpatient Flow

LeanTaaS is a growth stage company that creates software solutions to transform hospital operations. The Senior Clinical Customer Success Manager will serve as the main point of contact for customers, ensuring they successfully utilize the platform to achieve their business goals and improve core metrics.

Responsibilities:

• Partner with health systems to support clinically driven workflow transformation initiatives that improve patient progression, care coordination, and the overall patient care experience
• Serve as a trusted clinical advisor and subject matter expert to both internal and external stakeholders, including nursing leadership, case management, utilization management, physician teams, interdisciplinary care teams, and cross-functional internal partners
• Lead customer engagements focused on evaluating and optimizing technology-enabled clinical workflows, interdisciplinary collaboration, patient progression practices, and care coordination processes
• Support customers in identifying and addressing clinical workflow barriers that impact patient throughput, discharge planning, and continuity of care
• Collaborate with customer stakeholders to support adoption of standardized clinical workflows, escalation pathways, and best practices across acute care settings
• Provide clinical guidance and workflow expertise to support organizational change management and user adoption initiatives
• Partner with internal teams to ensure customer feedback, clinical workflow insights, and frontline challenges are incorporated into ongoing process and solution improvements
• Facilitate ongoing customer discussions and workflow reviews to evaluate clinical adoption, customer goals, and opportunities for continued improvement
• Build strong relationships with clinical stakeholders and support long-term partnerships through collaboration, education, and trusted clinical engagement
• Contribute to the development of clinical best practices, customer education resources, and technology-enabled workflow strategies that support improved care coordination, patient progression, and healthcare delivery outcomes
• Promote a culture of continuous improvement focused on enhancing patient care delivery, interdisciplinary collaboration, and measurable customer outcomes

Requirements:

• RN license and Bachelor of Science in Nursing (BSN) required
• 7+ years of experience (inpatient preferred), with a proven track record of growing into larger clinical and leadership roles
• A deep understanding of acute care hospital operations, from managing interdisciplinary workflows and patient progression to tackling the everyday challenges of healthcare delivery
• A data-driven mindset, with fluency in healthcare data analysis and performance metrics to guide smart, evidence-based decisions
• Experience collaborating with interdisciplinary teams including nursing leadership, physician teams, case management, utilization management, and operational stakeholders
• Experience working with healthcare technology, analytics, or workflow optimization platforms
• An articulate communicator and skilled relationship builder who can confidently present ideas and guide teams through operational change
• Skilled at analyzing workflow challenges and leading process improvement efforts within complex clinical settings
• Experience working with EHR systems such as Epic, Cerner, or similar platforms
• Excellent organizational skills with the ability to manage multiple customer priorities and initiatives simultaneously
• Passion for improving healthcare delivery, patient outcomes, and operational efficiency through collaboration, workflow transformation, and technology
• Willingness to travel 25–50%
• Board certification in your specialty area
• Advanced degree such as PhD, DNP, MSN, MHA, MPH, MBA, or related healthcare field
• Leadership experience within case management, utilization management, nursing operations, care coordination, or hospital operations
• Experience leading or participating in interdisciplinary rounds, throughput initiatives, or patient flow programs
• Lean, Six Sigma, or other process improvement training
• Experience supporting organizational change management or large-scale workflow transformation initiatives