TE ConnectivityRemote
CUSTOMER SERVICE ASSOCIATE IV
United States of America
Full Time
2 hours ago
$48,000 - $71,000 USD
H1B Sponsor Likely
Key skills
Order ManagementCredit and Debit ProcessingTechnical Query ResolutionSales
About this role
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. They are seeking a Customer Service Associate IV to interact with customers and handle various pre-sales and post-sales service functions, while promoting and selling products and resolving customer complaints.
Responsibilities:
- Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required
- Investigating credit and debit requests and queries to issue credit/debit as necessary
- Answering technical queries from customers using online technical references and to offer alternatives using available resources
- Driving corrective actions and improvement projects that will raise customer satisfaction levels
Requirements:
- Requires 4 or more years of related work experience
- High school diploma or equivalent
- Completion of an AA degree or equivalent