Key skills
GoERPWorkdayCommunication
About this role
Experience providing Level 1 helpdesk, call center, or end-user application support
Strong customer service and communication skills
Ability to work in a fast-paced, high-volume support environment
Experience logging and managing tickets in a structured support process
Ability to triage issues effectively and escalate appropriately
Comfort assisting users with system navigation, access, and general business process questions
Ability to work onsite full time during the support period
Prior Workday end-user support experience
Experience supporting ERP, HCM, Payroll, or HR systems in a go-live or hypercare environment
Experience supporting public sector, education, or large employee populations
Familiarity with common post-go-live issues such as access, approvals, payroll questions, and transaction support
Experience working closely with functional and technical teams during stabilization periods
Consistent onsite Level 1 support coverage during go-live through hypercare expiration
Timely intake, logging, and triage of user issues and requests
High-quality user communication and frontline issue support
Clear and accurate escalation of unresolved issues to downstream support teams
Trend visibility into recurring user issues and common support themes during stabilization