ServiceNow Flow Designer\/Automation Engineer

The Flow Designer / Automation Engineer is responsible for designing and implementing automated workflows that operationalize service-aware processes across the platform. This role converts operational procedures, governance requirements, and service intelligence into structured, executable workflows that drive consistent, reliable outcomes. The Flow Designer / Automation Engineer focuses on how work is executed-ensuring that processes are automated, standardized, and aligned to service-aware principles.

Workflow Design & Automation Development

- Design, build, and maintain workflows using Flow Designer and related automation capabilities

- Develop reusable flows, subflows, and actions for enterprise-scale use cases

- Ensure workflows are modular, maintainable, and aligned to platform standards

Process Automation & Translation

- Translate business and operational processes into automated workflows

- Eliminate manual coordination by automating decision points and execution steps

- Align workflows to service dependencies and operational realities

Governance Automation & Policy Enforcement

- Embed governance rules and approval models into workflow logic

- Prevent incomplete, non-compliant, or unauthorized actions

- Enforce service ownership, lifecycle, and control requirements through automation

Change & Incident Workflow Enablement

- Build workflows supporting change lifecycle, including validation, approvals, and execution gating

- Enable incident routing, triage, and enrichment workflows

- Use service context for accurate execution and routing decisions

Automation Reliability & Error Handling

- Design workflows with error handling, retry, and fallback logic

- Ensure automation is resilient and safe for production use

- Define and document failure conditions and recovery approaches

Automation Optimization & Continuous Improvement

- Monitor workflow performance and execution outcomes

- Improve workflows to reduce cycle time and eliminate inefficiencies

- Standardize automation patterns for reuse and consistency

Basic Qualifications:

• 5+ years' experience designing and implementing workflows in ServiceNow Flow Designer or similar platforms.
  • Strong understanding of workflow orchestration and process automation principles.
  • Experience translating business requirements into automated solutions.
  • Proven ability to build scalable and reliable automation in enterprise environments.
• Must be onsite at the client in one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GA

Peferred:

• Bachelor's Degree preferred
• Experience supporting service-centric or Service-Aware operating models.
• Familiarity with governance automation and policy-as-code concepts.
• Experience with ITSM processes such as change and incident management.
• Background in regulated or complex enterprise environments.