Central Scheduler

Responsibilities:      

1. Interact with all patients, providers, co-workers and the general public in a pleasant and professional manner.
2. Utilize a multiline phone system and answer all incoming calls in a timely manner.
3. Assess callers need to determine appropriate action and act or direct accordingly.
4. Prepare accurate and thorough messages within the electronic medical record system (EMR) and route appropriately in a timely manner.
5. Schedule all Healthchecks, physicals, ADHD and follow up appointments as well as reschedule all appointments accurately according to physician’s protocol.
6. Obtain all new patient information required for accurate scheduling.
7. Notify patients of changes in scheduled appointments in a timely and accurate manner.
8. Logs into NCIR and prints shot records when requested by patient.
9. Maintain thorough knowledge of insurance plans BWC currently participates in as well as Medicare and Medicaid and protocol for each plan regarding referrals, pre-certifications, co-pays, deductibles and other pertinent information needed to accurately schedule such patients.
10. Verify all demographic and insurance information with all patients at time appointment is scheduled. Update information within PMS and/or refer patient to Patient Service Representative according to BWC procedures.
11. Communicate to patient payment expectations per BWC financial policy at time appointment is given.
12. Assists with medical records and chart document scanning.
13. Assists with inputting historical patient data into ECW.
14. Maintain in-box within EMR – including timely review and resolution of messages, assignments and faxes.
15. Maintain outlook email-including timely review of messages.
16. Maintain area and telephone coverage at all times, coordinating breaks and lunches with other staff in assigned areas.
17. Complete all paperwork and reports within established deadlines.
18. Follow all BWC protocols and procedures.
19. Follow OSHA guidelines.
20. Follow all HIPAA policies
21. Perform other duties as assigned.