At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are seeking a highly motivated and detail-oriented Business Risk Professional to lead the management of product documentation and procedures while ensuring products operate effectively and in compliance with regulatory and corporate standards. In this role, you will balance strategic thinking with hands-on execution, collaborating across teams to drive continuous improvement and deliver clear, compliant customer communications.

Key Responsibilities

Own and govern product documentation: Serve as the primary owner of deposit product documentation and customer communications, ensuring accuracy, completeness, and alignment with regulatory requirements.
Drive compliance and risk management: Ensure all materials and processes meet applicable laws, regulations, and corporate policies; support audits and regulatory inquiries.
Lead process and procedure management: Maintain and enhance procedures, including annual reviews and updates, with appropriate risk and compliance engagement.
Enable operational excellence: Manage document repositories and systems, ensuring easy access, version control, and efficient updates.
Act as a subject matter expert: Provide guidance on documentation and procedures, supporting cross-functional teams with timely, informed insights.
Identify improvement opportunities: Analyze processes and recommend enhancements that improve efficiency, reduce risk, and elevate customer experience.
Collaborate across the enterprise: Partner with stakeholders across risk, compliance, legal, technology, digital, branch, and operations to deliver aligned outcomes.
Enhance customer experience: Contribute to clear, transparent, and compliant customer communications that build trust and confidence.

Basic Qualifications

Bachelor's degree, or equivalent work experience
Seven to 10 years of applicable experience
Applicable professional certifications

Preferred Skills/Experience

Strong knowledge of banking operations, regulatory environment, and risk management practices
Experience managing customer communications and documentation governance
Proven ability to lead cross-functional initiatives and influence stakeholders
Excellent written and verbal communication skills
Analytical, detail-oriented, and highly organized with strong execution focus
Self-starter with the ability to work independently and drive results
Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint)

Why This Role Stands Out

High visibility across risk, compliance, and product teams
Opportunity to directly influence customer experience and regulatory outcomes
Blend of strategic impact and hands-on execution

This role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

Business Risk Professional - CBB Deposits

Key skills

About this role

Job Description