Liaison Package Handler

Luxer One is looking for a professional, personable, organized and customer-focused individual to provide package management service to a luxury apartment building in the Menlo Park area. Come join our growing team!

This service representative will help organize and maintain package reception rooms/locker systems at an apartment complex located in Menlo Park. The service rep will visit their assigned property/properties multiple times a week, and perform various duties.

What You’ll Do:

• Provide in-person support to residents having package questions/issues
• Log recently-delivered packages into the property's automated package management system
• Deliver packages to resident doors or in-unit
• Organize packages within the room, to make it easier for residents to find their packages
• Identify aging/stale packages and prepare them to be returned to sender
• Email Correspondence with on-site residents and property staff
• Serve as a primary liaison between the property and the package management provider support team
• Deliver certain packages directly to residents' doors
• Perform lightweight maintenance on the locker/package room management system

This is a part-time role, but this role is also part of a new, expanding service program – with opportunities for growth as the program expands.

Requirements

Who You Are:

• Professional and Interpersonal. You will be working in an upscale apartment building and will be expected to build and establish positive, friendly relationships with both property managers and residents.
• Access to reliable transportation (e.g. a personal car or access to Metro) Ideally, the candidate would live in the South Bay or Menlo Park area.
• Comfortable using technology and writing emails (you will be using a digital package management system and Gmail)
• Good organizational and independent problem-solving skills
• Must be able to work effectively in environments with varying temperatures, including heat and cold, ensuring adherence to safety protocols
• Ability to move and arrange packages, some of which may be bulky (up to but not exceeding 60 lbs)
• At least 18 years old.

Benefits

What’s In It For You:

• You’ll have opportunities to advance. We are fans of helping our employees learn different aspects of the business, be challenged with new tasks, mentored, and grow. We promoted 42% of our employees last year!
• As “Luxens”, we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees.
• 401K with employer match
• Accrued PTO to relax, recharge, and rest
• Accrued Paid Sick Leave
• Employee Assistance Program
• Liaison Uniform and Equipment Provided