Senior Director - Global SMB Strategy & Growth

Overview

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. As Senior Director, Global SMB Strategy & Growth, you will help shape how we bring that mission to life for one of our largest and most dynamic customer segments—leading the strategy, execution, and field enablement that help SMB customers grow and succeed in the AI era.

This is a high-impact leadership role at the center of Microsoft’s SMB growth agenda. You will lead a team of strategy and field enablement leaders responsible for shaping near-, mid-, and long-term growth strategy, translating priorities into scalable execution, and ensuring our field and partner ecosystem are equipped to win. The role combines strategic vision, operational discipline, and people leadership to accelerate growth, deepen customer impact, and continuously improve how we go to market.

At Small Medium Enterprises and Channel (SME&C), we are building a high-growth, AI-powered global sales engine—deeply connected to our partners and relentlessly focused on customer success. By bringing together our Small Medium Business, Corporate, Strategy, and Partner teams, we are addressing one of Microsoft’s largest growth opportunities with the support of industry-leading investments.

SME&C is more than a sales organization—it is a culture of innovation, inclusion, and opportunity. You will join a diverse, high-performing, customer-obsessed team where collaboration, learning, and accountability fuel both individual growth and business impact.

The Senior Director - Global SMB Strategy & Growth role offers exceptional visibility and influence. You will partner closely with the Global SMB (GSMB) senior leadership team to shape executive decisions, strengthen our strategy and landing at scale, and lead through change with clarity and conviction. It is a unique opportunity to combine strategic leadership, organizational impact, and people development in one of Microsoft’s most important growth areas. This role is accountable for defining and driving the strategy that enables Global SMB teams to achieve revenue, share, and consumption goals in close partnership with SMB Operating Unit sales teams, Channel, Vendor Digital Sales (VDS), Cloud and AI Solution Architects (CASA), and Marketing. This leader ensures that strategy is translated into clear execution plans, landed effectively at scale, and governed with rigor to deliver measurable business impact.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

• Lead the end-to-end Envision-to-Run operating system across strategy (near & long term), planning, landing, governance, and optimization assuring clear alignment from ambition to execution and from customer insight to business results.
• Lead Global SMB strategy: Both near and long strategy. Lead across key stakeholders in PMG, CSA and SME&C to build and land SMB narrative, product truth, product positioning & strategy by customer tranche and hero GTM motion.
• Translate strategy into scalable execution by defining priorities, operating models, governance, metrics, and execution mechanisms that drive clarity, accountability, and cross-functional alignment across GSMB, CSA, GS&O, GCPS, OUs, SUs, and partners.
• Build a continuous learning engine that turns performance insights, field feedback, and market signals into recommendations that strengthen execution and inform future strategy.
• Lead and develop a high-performing team by coaching, inspiring, and growing a diverse organization of strategy and sales enablement leaders across Global SMB.
• Drive cross-functional alignment in partnership with Sales, Marketing, Engineering, and Partner teams to connect go-to-market strategy, customer engagement, and execution at scale.
• Champion innovation and customer advocacy
• Serve as a spokesperson for Global SMB, representing the voice of the SMB customer and helping evangelize Microsoft’s solution value proposition internally and externally with customers and partners.
• Bring an entrepreneurial mindset marked by adaptability, curiosity, and a bias for action.
• Champion culture and inclusion by fostering a growth mindset, high standards, and an environment where every team member can thrive and do their best work.

Additional details

• Strategic execution: Ability to define and execute focused, high-impact strategies by setting clear priorities, aligning resources, and driving cross-functional collaboration to deliver revenue and market share outcomes.
• Operational excellence and leadership: Ability to build and lead a lean, high-performing organization that supports complex business and go-to-market models while managing performance with discipline and consistency.
• Product and technical passion: Strong passion for technology and solid understanding of Microsoft’s solution portfolio, customer use cases, and competitive landscape.
• Field enablement and readiness: Deep understanding of Microsoft’s sales motions and proven ability to lead readiness and enablement efforts that equip field teams with the tools, knowledge, and confidence to execute successfully.

Qualifications

Required Qualifications

Sales Strategy Enablement M6 - The typical base pay range for this role across the U.S. is USD $155,800 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $202,400 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.