About this role
This is a remote position.
Ellit Groups is a Private Equity-backed, woman, minority-led healthcare IT consulting firm focused on Provider and Payer organizations. We partner with healthcare leaders who value operational excellence, real-world experience, and diverse perspectives to drive better outcomes.
Our firm is built by former healthcare operators who understand the realities of running complex healthcare systems. This combination of operator credibility and investment-backed growth enables us to deliver high-impact, scalable solutions.
We differentiate ourselves by bringing practical experience, executive-level insight, and a relentless focus on quality and outcomes. Our success is directly tied to our clients’ success.
Position Overview
We are seeking a Service Desk Analyst to provide front-line, Level 1 IT support for a large, enterprise healthcare environment. This role serves as the primary point of contact for end users across multiple hospital networks and corporate operations, ensuring timely resolution of technical issues and high-quality customer support in a 24/7 service desk environment.
The Service Desk Analyst will handle incoming incidents and service requests, perform initial troubleshooting, and escalate issues as needed while maintaining strict adherence to service level agreements (SLAs).
Requirements
Preferred Qualifications
- Experience supporting users in a healthcare, government, or large enterprise environment
- Familiarity with EDP systems, data processing tools, or enterprise applications
- Exposure to IT service management (ITSM) practices
- Ability to work independently while contributing to team performance goals
- Flexibility to support rotating shifts and operational coverage needs
Education Requirements
One of the following:
- Bachelor’s degree in a relevant field from an accredited college or university with at least 1 year of relevant IT or support experience, or
- Master’s degree in a related field, or
- Equivalent combination of education, training, and experience
Experience Requirements
-
Minimum of 1 year of experience in:
- IT support
- Business or government operations
- Healthcare, education, or non-profit technical support environments
- Experience involving systems analysis, data coordination, or process support preferred
Additional Information
- This is a fully remote contract-to-contract engagement.
- Role supports a high-volume, enterprise-level service desk environment.
- Strong professionalism, reliability, and customer service orientation are essential for success.
Benefits
Benefits
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in a collaborative and innovative environment.
- Professional development opportunities to advance your career.
- Flexible work arrangements to promote work-life balance.