Director – Business Process Excellence & Audit Governance

Company Description

NielsenIQ (NIQ) is a leader in data-driven solutions, partnering with the world’s largest brands to deliver insights that drive strategic decisions. With a global presence and deep expertise in analytics and technology, we ensure that companies stay ahead in a constantly changing marketplace. Our mission extends beyond understanding consumer behaviour; it also includes refining and optimizing our internal systems that support the NIQ company operations worldwide.

Job Description

Director – Business Process Excellence & Audit Governance

About the Role

We are looking for a passionate and driven Director, BPI Technology who thrives on solving complex business challenges and enabling enterprise-wide process transformation across Operations and Corporate functions (Finance, HR, IT Systems). This is a high-impact individual contributor role that combines strategic advisory capability with hands-on solution delivery, driving process improvement through BPM platforms, workflow enablement, analytics, and AI.

Key Responsibilities

• Lead end-to-end delivery of enterprise-wide BPI initiatives, from process assessment and solution design through implementation and optimization
• Define and execute process improvement strategies aligned with business priorities, ensuring standardization, efficiency, and control
• Identify teams and functions that currently operate without structured workflow tools, and enable adoption of no-code/low-code BPM platforms to bring discipline, transparency, and traceability into their processes
• Design, configure, and implement workflow solutions using BPM platforms, including system integrations and data flows
• Develop dashboards, reporting frameworks, and analytics solutions (e.g., Power BI) to enable data-driven decision-making
• Embed governance, internal controls, and audit-ready documentation within process and system design to ensure SOX/ITGC compliance
• Drive AI-led BPI initiatives to enhance process intelligence and operational effectiveness
• Partner with cross-functional stakeholders across Operations, Corporate Systems, Finance, and Technology to align solutions with enterprise objectives
• Provide strategic and consultative guidance on process optimization, technology adoption, and change management

Qualifications

Experience & Background

• 15+ years of progressive experience in business process improvement, process transformation, or technology-enabled consulting
• Experience in a management consulting or strategy advisory environment is mandatory, with demonstrated ability to structure complex problems, design solutions, and drive execution independently
• Proven track record of engaging with senior leadership and CXO-level stakeholders, as well as operational and technical teams
• Strong domain exposure in Technology, CPG, FMCG, or Data & Analytics industries preferred

Education

• Graduate degree required; MBA or Post-Graduate qualification preferred

Technical & Functional Competencies

• Strong expertise in BPM/workflow platforms and no-code/low-code tools for process enablement
• Hands-on capability in building analytics and reporting solutions (e.g., Power BI, advanced Excel)
• Experience in system integration design (APIs, data flows) across enterprise applications
• Working knowledge of AI/ML applications in process improvement contexts
• Solid understanding of governance, risk, and compliance frameworks, including SOX/ITGC controls

Certifications (Preferred)

• Lean Six Sigma – Black Belt or Master Black Belt
• Certified Business Process Professional (CBPP) or equivalent
• Audit-related certifications (e.g., CISA, CIA)

What We Expect

• Strategic mindset with execution discipline – ability to define the "what" and deliver the "how"
• Consulting-grade communication – structured thinking, executive-ready deliverables, and stakeholder influence at all levels
• Hands-on versatility – equally comfortable defining a transformation roadmap and configuring a workflow or dashboard
• Enablement focus – ability to identify unstructured, tool-less processes and bring them onto scalable BPM/workflow platforms
• Governance-first approach – solutions designed with auditability, compliance, and control embedded by default
• Innovation orientation – proactive adoption of AI and emerging technologies to drive continuous improvement

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion