Key skills
AIArtificial IntelligenceAgenticSaaSSalesforceCRMCommunicationTime ManagementCollaborationCustomer SuccessSales
About this role
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
SalesJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
As a Principal Specialist SE, you will serve as a trusted advisor to our most strategic customers. You will combine deep industry knowledge with technical expertise to design solutions that deliver measurable business value and transform how organizations engage with their customers and employees.Responsibilities
Partner with Account Executives and cross-functional teams to drive end-to-end solution engagements.
Lead discovery sessions with customer executives and stakeholders to understand business needs and priorities.
Design and deliver presentations, demos, and solution concepts that align Salesforce Service Cloud capabilities with customer outcomes.
Clearly articulate Service Cloud differentiation and advantages, ensuring customer confidence.
Lead pilots and Proof of Concepts (PoCs), providing technical guidance and ensuring successful outcomes.
Act as an industry thought leader, shaping solution narratives with deep customer and market insights.
Represent Salesforce service cloud at events, webinars, and executive briefings, showcasing innovation and value.
Support pipeline generation through solution workshops, proposals, and RFP responses.
Collaborate with product, engineering, and partner teams to influence roadmap and deliver customer impact.
Mentor junior SEs and contribute to the Specialist SE community, fostering an inclusive, learning-first culture.
Qualifications Required:
15+ years in solutions engineering, enterprise software consulting, or digital transformation roles (SaaS/cloud preferred).
Strong presentation, communication, and storytelling skills; ability to simplify complexity for diverse audiences.
Proven track record navigating multi-stakeholder enterprise buying cycles (CxO, IT, and line-of-business leaders).
Customer-first mindset with strong problem-solving and solution design capabilities.
Interest in AI, data, and automation and their impact on the future of work.
Strong collaboration, time management, and adaptability in dynamic environments.
Preferred:
15+ years of presales experience in SaaS (sales engineering, solution consulting, etc.).
Business-level English communication skills (written and verbal).
Vertical industry expertise (e.g., Financial Services, Retail, Manufacturing, Healthcare).
Familiarity with Salesforce ecosystem products.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.