Manager – Web Development & UI/UX (Remote)

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. As a Manager – Web Development & UI/UX, you will lead a cross-functional team of web developers and UI/UX designers, focusing on team leadership, client engagement, and delivery management.

Responsibilities:

• Stand up the new team — define roles, partner with recruiting to hire web developers and UI/UX designers, and onboard new team members
• Lead, mentor, and manage the team day to day, setting clear goals and providing regular feedback
• Provide coaching, performance management, and career development support
• Drive capacity planning, resourcing, and utilization across the engagement
• Establish the team’s ways of working, delivery cadence, and tooling as it scales
• Foster a culture of collaboration, accountability, and continuous improvement
• Serve as the primary point of contact for the client on delivery and day-to-day coordination
• Run client meetings, working sessions, and status updates, setting and managing expectations throughout
• Translate client needs into clear scope, timelines, deliverables, and actionable items
• Own delivery governance — track progress, manage risks and issues, and lead change and scope discussions
• Provide regular, transparent status reporting against commitments and timelines
• Build a strong, trusted relationship that supports a long-term partnership
• Provide direction on frontend architecture (React, responsive design, accessibility) and guide key technical decisions, drawing on a strong frontend development background
• Set and uphold coding standards and guide the team on scalability and performance
• Lead and enable the UI/UX function — overseeing wireframes, prototypes, and final designs for quality and consistency, rather than producing design work directly
• Support adherence to design systems, usability standards, and brand alignment, partnering with a senior designer or design lead to drive hands-on design craft as the team grows
• Partner with Product, Backend Engineering, and business stakeholders
• Ensure strong alignment between design intent and development execution
• Facilitate effective collaboration between the design and development sides of the team
• Establish and refine practical best practices for frontend development and UI/UX design
• Promote sensible adoption of modern tools, frameworks, and design systems
• Identify opportunities for efficiency, reuse, and standardization as the team matures
• Stay current with relevant trends in front-end engineering and user experience
• Ensure adherence to accessibility (e.g., WCAG 2.1 AA) and usability best practices
• Maintain quality standards across all design and frontend outputs
• Implement review processes that ensure consistency and reduce defects

Requirements:

• Bachelor's degree in computer science, Design, or a related field (or equivalent experience)
• 6+ years of experience in front-end development and/or UI/UX design
• Experience leading projects or mentoring developers, ready to step into a formal people- and delivery-management role
• Strong hands-on experience with React.js, JavaScript (ES6+), HTML5, and CSS3
• Solid understanding of responsive and accessible design implementation
• Familiarity with design tools (e.g., Figma, Adobe XD, Sketch) sufficient to review and guide design work
• Working knowledge of design systems and usability principles
• Comfortable with Git and modern development workflows
• Strong communication and client-facing skills, with the ability to run meetings and manage expectations
• Ability to organize work into clear timelines, deliverables, and actionable items
• Ability to balance technical, design, and business considerations
• Strong problem-solving and decision-making capabilities
• Ability to lead and enable a cross-functional team