Business Analyst - Loftware Enterprise Cloud Job Details | NTT DATA Services

NTT DATA is a leading business and technology services provider, and they are seeking a Business Analyst - Loftware Enterprise Cloud to join their team. The role involves leading requirements-gathering workshops, documenting processes, and collaborating with technical teams to ensure successful implementation of enterprise labeling solutions.

Responsibilities:

• Lead discovery and requirements-gathering workshops with business SMEs and site stakeholders across Manufacturing, Quality, Regulatory Affairs, and Supply Chain functions
• Document current-state (“As-Is”) labeling processes, systems, workflows, and data dependencies across multiple sites
• Define and document future-state (“To-Be”) business processes aligned with Loftware Enterprise Cloud capabilities, including Print-on-Demand labeling and SmartFlow workflows
• Develop and maintain business and functional documentation, including:
• Business Requirements Documents (BRDs)
• Functional Requirements Documents (FRDs)
• Process maps and workflows
• User stories
• Acceptance criteria
• Analyze existing label templates across multiple legacy labeling systems
• Partner with business SMEs to define template rationalization and standardization strategies
• Support mapping, redesign, and recreation of label templates within Loftware Enterprise Cloud
• Ensure compliance with regulatory, quality, and operational requirements throughout migration activities
• Collaborate with technical teams and implementation partners to define integration requirements between Loftware and enterprise systems including ERP, PLM, and SQL databases
• Document data flows, field mappings, business rules, and integration specifications
• Support validation of data integrity, traceability, and compliance requirements
• Gather and document requirements for artwork creation, change management, review, and approval processes
• Define user roles, permissions, and approval hierarchies within SmartFlow
• Align artwork workflows with existing Quality Management System (QMS) and regulatory processes
• Serve as the primary liaison, alongside business leads and SMEs, between business users and technical implementation teams
• Facilitate workshops, working sessions, and decision-making forums
• Manage requirement reviews, approvals, and stakeholder sign-offs
• Maintain end-to-end requirements traceability throughout the project lifecycle
• Support development and execution of User Acceptance Testing (UAT) strategies and plans
• Collaborate with business stakeholders to develop test scenarios and test cases covering critical business processes
• Coordinate defect management, issue resolution, and retesting activities with implementation partners
• Support impact assessments and deployment readiness activities across multiple sites
• Assist in the development of training materials, user guides, and adoption plans
• Provide go-live support and post-implementation hypercare assistance

Requirements:

• 7+ years of strong experience implementing enterprise labeling solutions, preferably Loftware Enterprise Cloud
• 3+ years of experience with NiceLabel or comparable enterprise labeling platforms is acceptable
• 3+ years of solid understanding of Print-on-Demand labeling processes and enterprise labeling architectures
• 7+ years of proven experience leading requirements gathering and process design initiatives across multiple sites and stakeholder groups
• 3+ years of understanding of integrations involving ERP systems (e.g., SAP), PLM platforms, databases, and enterprise applications
• 3+ years of experience supporting large-scale, multi-site global implementations
• Must reside in the US