Customer Success Manager (Job ID: VRPR12)

InsideOut is a company that values strong client relationships, and they are seeking a Customer Success Manager to ensure exceptional care and communication for their clients. The role involves being the primary voice for clients, addressing inquiries, and maintaining customer satisfaction and retention.

Responsibilities:

• Act as the first point of contact for all client inquiries
• Communicate with clients via email text and phone calls ensuring timely responses
• Handle client escalations quickly and update internal platforms accordingly
• Support onboarding processes and assist during scheduled client meetings
• Conduct outbound follow up calls when additional assistance is needed
• Work independently and consistently meet expectations without micromanagement
• Identify potential issues early and address them before they escalate
• Will be trained to fully manage client call processes/script updates via a CRM Script Editor

Requirements:

• Act as the first point of contact for all client inquiries
• Communicate with clients via email text and phone calls ensuring timely responses
• Handle client escalations quickly and update internal platforms accordingly
• Support onboarding processes and assist during scheduled client meetings
• Conduct outbound follow up calls when additional assistance is needed
• Work independently and consistently meet expectations without micromanagement
• Identify potential issues early and address them before they escalate
• Will be trained to fully manage client call processes/script updates via a CRM Script Editor
• Reliable backup power and internet service provider
• Willingness to adjust schedule during urgent situations
• Minimum of 16GB RAM for smooth multitasking
• Minimum 1 year of experience in a Customer Success Manager
• Neutral or excellent English speaking accent
• Strong communication skills in both written and spoken English
• Tech savvy and highly adaptable to new platforms