Arcee AI is seeking a customer-facing Technical AI Account Manager to support and grow strategic customer relationships across their AI platform and infrastructure offerings. The role involves managing customer onboarding, deployment coordination, and acting as a liaison between customers and internal teams to ensure successful AI workload solutions.
Responsibilities:
- Manage day-to-day relationships with strategic customers and partners
- Support customer onboarding, deployment coordination, and ongoing account management
- Help customers navigate technical requirements and identify the right solutions for their AI workloads and use cases
- Act as a liaison between customers and internal Engineering, Research, Product, and Operations teams
- Monitor account health, customer adoption, and engagement trends
- Partner with GTM leadership on renewals, expansion opportunities, and long-term account growth
- Serve as a point of contact for customer questions, escalations, and operational coordination
- Help build scalable processes around customer onboarding, deployment coordination, and account management
- Maintain strong visibility into customer goals, timelines, and technical priorities