Technical AI Account Manager

Arcee AI is seeking a customer-facing Technical AI Account Manager to support and grow strategic customer relationships across their AI platform and infrastructure offerings. The role involves managing customer onboarding, deployment coordination, and acting as a liaison between customers and internal teams to ensure successful AI workload solutions.

Responsibilities:

• Manage day-to-day relationships with strategic customers and partners
• Support customer onboarding, deployment coordination, and ongoing account management
• Help customers navigate technical requirements and identify the right solutions for their AI workloads and use cases
• Act as a liaison between customers and internal Engineering, Research, Product, and Operations teams
• Monitor account health, customer adoption, and engagement trends
• Partner with GTM leadership on renewals, expansion opportunities, and long-term account growth
• Serve as a point of contact for customer questions, escalations, and operational coordination
• Help build scalable processes around customer onboarding, deployment coordination, and account management
• Maintain strong visibility into customer goals, timelines, and technical priorities