Verizon Customer Service Representative

Cellular Sales is a telecommunications company seeking a Customer Service Representative. The role involves providing support to customers through phone interactions, resolving issues, and assisting retail sales representatives and leadership with customer concerns.

Responsibilities:

• Accepts, resolves, and escalates internal and external customer concerns
• Documents customer concerns and interactions according to department standards
• Manages follow up contacts with multiple parties in order to resolve concerns in an efficient manner
• Utilizes multiple internal systems to access and research customer accounts and history
• Thoroughly evaluates customer concerns and independently determine reasonable resolutions using department guidelines
• Refers unresolved customer grievances to Verizon Wireless for further investigation
• Provides support to Customer Relations teammates by shadowing and assisting with questions
• Possesses self- motivation to manage time and tasks in order to maintain our department follow up guidelines

Requirements:

• High School diploma or equivalent required
• Strong proficiency in various computer applications and software required
• Previous experience in customer service preferred
• Adeptness in navigating operating systems, productivity tools, and software relevant to the role (Salesforce, RingCentral, and Microsoft Office) preferred