Customer & Product Technical Solutions Manager

Fonterra is one of the world's largest dairy nutrition companies, committed to delivering high-quality dairy nutrition globally. The Customer & Product Technical Solutions Manager – Americas will drive the deployment of innovative technical solutions and enhance service efficiency while supporting strategic customers.

Responsibilities:

• Lead the delivery of tailored technical solutions aligned with commercial strategies
• Build and scale in-market application capabilities for sustainable technical excellence
• Oversee technical service delivery for strategic customers and new business growth
• Drive improvements in service models and lead competitive benchmarking initiatives
• Work with a team of technical experts and partner with the wider Fonterra business to execute product and sales strategies locally

Requirements:

• Bachelor's degree (or equivalent) in dairy science or a related technical field
• Proven ability to lead and inspire teams
• Experience influencing across functions
• Strong communicator with a customer-centric mindset
• Ability to navigate complex customer needs and deliver tailored solutions
• Analytical skills to support data-driven decision-making
• Ability to optimize processes to enhance service efficiency
• Confidence in reporting, benchmarking, and managing customer relationships with professionalism and empathy