Summary:

This resource will work on new users onboarding to Teamcenter/NX, user support for Teamcenter and NX L2/L1 issues and creating documentation for various TC/NX needs.

Job Responsibilities:

Act as first point of contact for problem resolution and resolve key systemic production issues.
Support daily Teamcenter/NX user issues and coordinate with Team in resolving the issues.
New users onboarding to Teamcenter and NX. Support end users in installing Teamcenter and NX.
Support various user issues like TC client setup, connection issues, workflow issues, data and process lock issues, TC-NX integration issues, import/export issues.
Support Data transfer (Part, BOM and files) issues with third party applications integrated with Teamcenter.
Unit testing, system integration and UAT testing.
Create Teamcenter user training material. Document FAQs for repetitive user issues.
Document test cases for system integration testing and UAT.
Work on TC-NX integration issues.

Skills:

6 years direct experience with Teamcenter Configurations and supporting Teamcenter L1/L2/L3 issues. and Teamcenter configurations and customizations on both server and client sides using BMIDE, ITK, C++, JAVA and SOA.
Expertise in latest active Workspace versions configurations.
Teamcenter configuration expertise for BMIDE, TC-NX integrations, Active Workspace. Expertise in Workflows, Classification administration, project and Access Manager is must.
Daily User and admin support of TC and NX issues.
Documentation experience to create test case documents and User training manuals is must.
Multi CAD admin and support experience is a plus.
Support users in the APAC region as required.
Knowledge on source control system like GitHub, Mercurial etc.
Good analytical skills with expertise in overall Teamcenter product to solve Teamcenter end user issues.
Should have strong teamwork skills and able to work in open team environment.

Education/Experience:

Associate's degree in computer related field required. Bachelor's degree in computer science preferred.

Must-Have Skills:

Expertise in latest active workspace configurations, and in Workflows, Classification administration, project and Access Manager is must.
6 years direct experience with Teamcenter Configurations and supporting Teamcenter L1/L2/L3 issues. Teamcenter configurations and customizations on both server and client sides using BMIDE, ITK, C++, JAVA and SOA.
Expertise on project-based access, Knowledge on source control system like GitHub, Mercurial etc.

Nice-to-have Skills:

Types of Interviews: 1st is more of a screening interview with tech questions; 2nd round with another team members

Interview Duration: 30-40 minutes

Teamcenter Support Engineer

Key skills