Tier 1 Help Desk Analyst

Job Title: IT Help Desk Analyst
Work Location: Richardson, TX
Duration: 1 year contract with option to extend
Education/Experience Required: 2+ years of experience
Job Description & Responsibilities :

• Answers and documents all help desk calls related to specific software applications for assigned area.
• Provides end-user support for specific software applications
• Answers and documents all help desk calls related to specific software applications and computer hardware.
• Provides end-user support for specific software applications.
• May assist with some hardware issues.
• Creates and terminates new users in Active Directory related to specific software applications.
• Creates and updates user security access.
• Monitors servers and users to ensure that the systems are operational.
• Informs Information Technology Services of any operational problems.
• Conducts system maintenance on network.
• Reviews software literature for any software updates and upgrades.

Skills & Qualifications :

• Years' Experience Required: 2+
• Education Requirements: HSD
• Systems/Software Proficiencies: Active Directory, Help Desk ticketing systems
• Troubleshooting Windows, Outlook/365, Web browsers, and hardware.
• Strong focus on customer service and communication skills (exceptional).
• Ability to ramp-up and quickly adapt.
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
• Routine reporting and data integrity.