Job Title: D&T Help Desk Analyst Job Location: TX (Remote) Job Duration: 12 Months (Possibility of Conversion) Work Schedule - Monday - Friday
- 7:00 AM - 4:00 PM CST
Position Overview The D&T Help Desk Analyst provides first-level technical support by assisting users with software, login, email, Office 365, mobile device, and other technical issues. This is a customer service-focused role that requires strong troubleshooting skills and the ability to guide users through technical solutions.
Typical Responsibilities - Handle approximately 30-40 service calls per day.
- Provide technical support for software-related issues.
- Troubleshoot login and account access issues.
- Resolve Microsoft Office 365-related problems.
- Assist users with email support.
- Support mobile device issues.
- Deliver exceptional customer service while resolving technical concerns.
- Walk users through troubleshooting steps to resolve issues.
Required Experience - 2+ years of Help Desk or Technical Support experience.
Education - High School Diploma or GED.
Required Technical Skills - Help Desk technical support experience.
- Troubleshooting technical issues.
- Microsoft Office 365 Suite.
- Email support.
- Login and account troubleshooting.
Nice-to-Have Skills - Multi-Factor Authentication (MFA) experience.
- Desktop support experience.
- Knowledge of computer troubleshooting.
- iOS experience.
Soft Skills - Excellent customer service skills.
- Strong communication skills.
- Ability to guide users through troubleshooting step-by-step.
Certifications Work Environment - Customer service-focused role.
- Call center environment.
- Primarily independent work with team support available as needed.
Conversion Opportunity - Potential for full-time conversion based on headcount approval.
Interview Process - Culture Interview (Microsoft Teams)
- Technical Interview (Microsoft Teams)