Terminal Manager

Position: Terminal Manager  

Job Description: 

Forward Air is seeking a capable and career-oriented Terminal Manager to lead our fast-paced shipping/dock operation. The ideal candidate will supervise and coordinate all activities of dockworkers and other support personnel. He/she will provide planning for, direction to, and will control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. In addition, he/she will provide dockworker training, performance feedback, and provide disciplinary recommendations when necessary.  

Core Responsibilities & Duties: 

• Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations 

• Guarantee audit compliance within all areas of the operation 

• Review terminal operating reports and adjust labor schedules for increased efficiencies 

• Create onboarding strategies for hiring training and overall employee retention 

• Focus on employee development: organic growth through cross-training  

• Ensure accurate daily asset reporting: Trailers, Forklifts, TAP Scanners, Load Bars and Containers 

• Manage and react to day-to-day operational requirements in a professional and timely manner 

• Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers 

• Assign job tasks to workers according to unloading and loading schedules 

• Ensure appropriate load plans and proper load balance to ensure safe vehicle operation 

• Coordinate work assignments, monitor performance, and provide training on relevant job duties 

• Provide a clean, safe working environment for all personnel and visiting customers 

• Foster safe handling, loading, unloading, and storage of Hazardous Materials as provided by the Department of Transportation 

• Must be able to frequently lift and/or move up to fifty (50) pounds 

• Must be able to occasionally lift and/or move up to ninety (90) pounds 

• Other duties as assigned 

Qualifications: 

• Dedicated team player that thrives in a fast-paced environment 

• Ability to drive performance of direct reports and lead a team in a lean manufacturing environment 

• Understand P&L statements and analyze areas for production improvement 

• You must be willing to work various shifts and days per week 

• International/Import experience is a plus 

• Minimum 3 years' management experience 

• Degree preferred 

• Transportation experience preferred 

• Demonstrated operational management experience of minimum 15-person unit or larger required  

• Knowledge of proper freight handling techniques  

• Knowledge of Hazardous Materials handling 

• Ability to communicate effectively with all levels of operations  

• Must be flexible to work weekends and nights 

• Forklift and general freight handling experience 

Skills: 

• The ideal candidate will possess a “can do” attitude with a “will do” work ethic 

• Must have the ability to work in a fast-paced environment 

• General computer skills - Microsoft Office, Outlook, AS400  

• Excellent communication and problem-solving skills