Key skills
GoAIGenerative AIAnalyticsLeadershipCommunicationPresentation SkillsSales
About this role
What You'll Do
We are seeking a highly motivated Sr. Manager, Business Operations, to support our GTM Organization. This individual will lead a team of Business Operations Analysts while also contributing strategically and operationally to key revenue initiatives. The ideal candidate combines strong analytical and technical expertise with proven people leadership skills and excels in a highly matrixed environment. This role requires the ability to coach and develop talent, drive cross-functional alignment, and translate complex data into clear, actionable insights that influence business outcomes.
What Your Responsibilities Will Be
Lead, mentor, and develop a team of Business Operations Analysts, fostering a high-performance and collaborative team culture.
Manage intake and prioritization of leadership requests, ensuring alignment with business priorities and quality standards for deliverables.
Oversee target and quota setting processes, including ownership of annual quota planning and alignment with company objectives.
Act as a trusted advisor to leadership, delivering insights and recommendations that influence decision-making and sales performance.
Define and oversee KPIs, reporting frameworks, and dashboards to monitor business health and performance.
Drive continuous improvement in forecasting processes, pipeline trends, and forecasting accuracy, ensuring high-quality, actionable insights
Serve as a key liaison across Go-To-Market Strategy & Operations, Finance, RevOps, and other internal teams to deliver business reviews, insights, and recommendations.
Champion the use of AI tools and automation to enhance reporting, analytics, and operational efficiency.
What You’ll Need To Be Successful
7+ years of experience in operations, finance, analytics, or a related field, with at least 2 years of people management experience.
Strong leadership and coaching skills, with a track record of developing high-performing teams
Exceptional analytical and problem-solving abilities, with a balance of strategic thinking and attention to detail
Excellent communication and presentation skills, with experience engaging stakeholders at all levels, including executives
Proven ability to manage multiple priorities and lead through ambiguity in a fast-paced environment
Experience working in cross-functional, matrixed organizations
Familiarity with AI-driven tools and technologies (e.g., generative AI, automation platforms) and their application in business operations
Avalara is an AI-first Company
AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.
You’ll bring experience using AI and AI-related technologies, ready to thrive here.
You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.
How We’ll Take Care Of You
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
What You Need To Know About Avalara
We’re defining the relationship between tax and tech.
We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.
We’re An Equal Opportunity Employer
Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.