Rooted in the unparalleled country music history of the Grand Ole Opry, Opry Entertainment Group (OEG) produces multi-platform entertainment experiences through its growing portfolio of entertainment venues and media -- including the world-famous Grand Ole Opry, the iconic Ryman Auditorium, WSM Radio, Ole Red (in partnership with Blake Shelton) and Circle, a television and video-on-demand network. Our long-standing presence in the music industry allows us to partner with country music artists at all stages in their careers to bring entertainment to country music lovers around the world. Through concerts, tours, restaurants, retail, television, radio, digital content, and more, Opry Entertainment Group connects millions of music fans to the artists they love through experiences they'll never forget.
The Assistant General Manager is responsible for all daily operations and guest experiences at Ole Red (a restaurant, bar, and entertainment destination) in the Nashville International Airport. This role will work in close partnership with the General Manager (GM) on the development, implementation, and execution of the business strategies -- to include service and sales strategies and the operational budget of the restaurant/bar.

Organize and lead all staff and operations within the restaurant.
Ensure consistent positive guest experiences through continuous interaction and feedback requests.
Respond to negative feedback by taking all appropriate actions to diffuse the situation and turn it into a positive one.
Actively participates in the attraction, selection, and development of front-line and management staff.
Develop direct reports by communicating performance expectations and delivering timely feedback.
Seek opportunities to enhance revenue and produce new possibilities in all areas of operations.
Provide leadership and support for Ole Red BNA by creating the appropriate culture and character of the venue through their own personal and professional conduct.
Partner with GM to prepare annual budgets, as well as P&L oversight/management.
Participate in the development of long- and short-term plans for revenue growth and cost control measures.
Ensure systems are in place for all inventories/controls.
Provide oversight and support for all entertainment programming.
Meet and exceed all budgeted financial expectations for Ole Red BNA.
Ensure compliance with corporate standards to maintain a working environment that is free of discrimination and harassment.
Maintain a positive attitude while remaining objective in all circumstances.
Communicate and uphold all corporate standards, guidelines, policies, and procedures
Partner with GM on the physical facility to ensure proper maintenance and repair.
Maintain composure to assuage potential volatile situations positively and effectively.
Maintain personal integrity by abiding by and supporting the values and principles of the company.
Support a high level of community involvement and partnership via personal and/or team presence and participation at designated events/functions.
Perform other duties as assigned.

Qualifications

Education

High school diploma or equivalent required; college degree is preferred
Bachelor's degree in hotel/restaurant management is desired; a combination of practical experience and education will be considered as an alternative

Experience

5+ years of progressive restaurant management experience
Proficient knowledge and experience with Microsoft Office (Outlook, Word, Excel)
Micros Point of Sale, Compeat, and Hot Schedules experience a plus
Skilled in the following dimensions of restaurant functions: food planning and preparation,
purchasing, sanitation, security, company policies and procedures, personnel management,
recordkeeping, and preparation of reports desired

Knowledge, Skills, and Abilities

Strong knowledge in the following dimensions of restaurant functions required: food planning and preparation, purchasing, sanitation, security, corporate compliance, recordkeeping, and preparation of reports
Outstanding leadership, communication, and training skills
Ability to establish clear direction, set goals, monitor progress, and measure results
Passion for the hospitality business and compassion for people
Capable of creating fun in a fast-paced and stressful environment
Ability to communicate assertively in a non-aggressive, candid manner

Licenses / Certifications

Must meet all requirements to receive required airport SIDA badge, including successful completion of a background check

Assistant General Manager - Ole Red Nashville Airport

Key skills

About this role