Tow Lead Agent

Overview 

People. Passion. Pride. This is what has driven our teams since 1833. 

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. 

But at the heart of our business is our people. 

Role Purpose 

 

The Aircraft Tow Lead is responsible for the movement of the Aircraft from and to the Gates, North Pad, West Ramp and Bird Bath locations. To lead a highly motivated team in providing a world class service to our customers. To ensure the team is in place in a timely fashion. Good communication between the allocator and Duty Manager.   

Always provide 100% safety oversight and ensure all paperwork is completed in a timely manner. 

What you will be doing 

 

• To consistently deliver the highest level of customer service at all times. 

• Responsible for ensuring airline’s standards are achieved or exceeded consistently.  

• On-time performance targets delivered to our Customer Airlines. 

• Proactive in all areas by forward planning and taking responsibility for the job at hand. 

• Ensure the safe and correct utilization of all resources on the Ramp. 

• Comply with all Airlines Ground Handling Regulations. 

• Following and promoting safety SOP’s 

Aircraft movement – brake riding 

• Ensure gates and pads are set up/taken down for all pushes and tows.  

• Ensuring that you are in position and prepared to support the day of operation at the start of your shift. 

• Monitor parked aircraft for condition and security, making sure that all external ground equipment units that are hooked up to the aircraft are operating and functioning normally. 

• Fuel all Tug’s / Trucks / ground equipment when required, notify GSE and DSM when ground equipment is unserviceable. 

• Wing walking. 

• Actively give support, guidance, and encouragement to your work colleagues. 

• Fully comply with the Health & Safety at Work Act 1984 when carrying out your duties, ensuring safety is never compromised. 

• Promote a professional image at all times applying the Company Uniform Standards. 

• Performs other duties as assigned.   

 

 

 

Safety, Security, Wellbeing and Compliance: 

You will have a responsibility and duty while at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy. 

What we are looking for: 

 

• Must be 18 years of age or older 

• Prior Leadership experience 

• Successful completion of Menzies Towing Program 

• Successful completion of AMA License from ATL Airport 

• Successful completion of Frontier Brake Riding Program 

• Must have suitable experience working as a Ramp Agent Lead. 

• Well organized with meticulous attention to detail and accuracy, able to work on their own initiative to specific deadlines, the ability to recognize and deal with challenges promptly and efficiently. 

• Demonstrate ability to lead, coach and develop staff. 

• Ability to work within a pressured environment. 

• Must be flexible to adapt to changing demands/circumstances. 

• Team player with strong interpersonal skills. 

• Ability to influence, motivate, negotiate, and communicate effectively at all levels. 

• Thorough knowledge of ground handling operations, aviation security, safety practices, legislation, and customer supplier relationships. 

• Must be pro-active and forward thinking. 

• Must have current driver’s license with no violations over the past 5 years. 

• Must be available and flexible to work variable shifts including overtime, weekends, holidays and overnights with shift differential). 

• Work is done primarily outdoors. Must be comfortable working in all weather conditions. 

• Mus pass pre-employment background, physical test & drug screen. 

Compliance: 

Carry out all activities of the role and processing activities (as above) as directed by the Company through its policies, procedures, and training to ensure the success of the operation including the following: 

• Full compliance 

• Health & Safety 

• Training 

• Equal Opportunities 

• Harassment 

• Data Protection 

• Security 

 

• Remain up to date with all station notices relating to policies and procedures. 

• Remain up to date with all relevant operational, systems and Customer Service training. 

• Maintain a safe and secure working environment at all times. 

• Comply with the Company’s open, fair, and honest reporting culture. 

 

 

 

 

Diversity 

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential. 

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider. 

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here. 

Application Instructions 

Is this role ticking all the boxes for you? If so, please click apply now!