The Administrative Assistant provides comprehensive administrative, project-coordination, and operational support to ensure the efficient day-to-day functioning of the office. Working closely with staff, volunteers, members, vendors, and external stakeholders, the incumbent manages correspondence, records, schedules, and logistics; coordinates meetings and events; tracks projects and budgets across multiple concurrent workstreams; and maintains accurate data and reporting. The role requires a high degree of organization, discretion, and follow-through, and consistently presents a positive and professional image of the organization.
Key Responsibilities
Administrative & Office Support
– Provides administrative support to ensure efficient office operations.
– Supports colleagues across the organization as needed and adapts to changing priorities.
– Ensures that deadlines are met and that competing demands are balanced effectively.
– Presents a positive and professional image for the organization at all times.
Communications & Correspondence
– Answers customer mailbox inquiries promptly and professionally.
– Responds to emails and other digital queries and correspondence.
– Drafts and edits letters, reports, and other documents.
Records, Documents & Data Management
– Maintains digital filing systems and shared file structures, records, and reusable process documentation to support continuity and smooth handoffs.
– Inputs and updates information in databases and spreadsheets with a high degree of accuracy.
– Uses Google Workspace and Microsoft Office to create, edit, and share documents, spreadsheets, and presentations efficiently.
– Conducts research as requested and compiles and summarizes information for reports or presentations.
– Compiles and maintains multi-year data and key performance indicators (KPIs) to inform planning and reporting.
Meeting & Event Coordination
– Schedules meetings, prepares meeting agendas, and takes meeting minutes.
– Coordinates logistics for meetings, including room setup and catering.
– Supports event and meeting operations, including registration, attendee questions, materials, and on-site logistics.
– Coordinates vendors, venues, and logistics; gathers and compares quotes; and serves as a central point of contact.
Project & Budget Coordination
– Builds and maintains master schedules and timelines, tracks deadlines across multiple concurrent workstreams, and follows up to keep projects on track.
– Tracks budgets against actuals, flags variances, and prepares clear summaries to support committee decision-making.
Confidentiality & Compliance
– Handles sensitive information with discretion to maintain confidentiality and security and to ensure compliance with privacy policies and regulations.
Education
– High school diploma or GED equivalent; some college coursework a plus. [Required]
Work Experience
– Minimum of 2–4 years of relevant experience. [Required]
– Prior office experience. [Required]
– Proficiency in Google Workspace (Docs, Sheets, Slides). [Required]
– Proficiency in Smartsheet. [Preferred]
– Prior project-coordination, event, or association-operations experience. [Plus]
Skills & Requirements
– Positive, customer-focused attitude in dealing with a variety of volunteers and members.
– Excellent English-language skills, both written and oral.
– Strong organizational and time-management skills, with the ability to balance demands and meet schedules.
– Ability to handle multiple projects simultaneously and to track and report the status of each.
– Ability to work under pressure in a fast-paced environment.
– Helpful attitude, with the ability to anticipate and address administrative issues.
– Cooperative approach to working with other staff to address member issues.
– High-quality standards, including a high degree of accuracy in communications and record keeping.
– Proficiency with Google Workspace (Docs, Sheets, Drive, Gmail, and Calendar) and Microsoft Office (Word and Excel).
– Professional demeanor, with the ability to handle confidential material.
– Sensitivity to diverse cultures and customs.
– Project-management mindset, with the ability to plan, prioritize, and drive multiple concurrent workstreams through to completion.
– Persistent follow-through includes tracking open items and chasing outstanding tasks until they close.