Customer Service Representative Escrow

Position Overview:

The Customer Service Representative supports the Title team by performing research, preparing title-related documents, and assisting with customer inquiries to ensure timely and accurate processing of title files. This role works closely with Title Officers and internal teams to gather and maintain information, produce reports, and support low-risk title products. The Customer Service Representative plays a key role in delivering responsive, professional service and maintaining organized records in a deadline-driven environment.

Key Responsibilities:

• Provide administrative and production support to Title Officers and title team members. 
• Conduct land and name searches using public records and the company’s title plant. 
• Research property records and compile historical data for customer requests and title files. 
• Prepare chain sheets and review property information for accuracy. 
• Utilize title production software (e.g., Resware, GIS databases, and county systems) to complete tasks. 
• Review documents for accuracy prior to recording with county offices. 
• Coordinate document recording and maintain accurate logs in production systems. 
• Prepare reports, guarantees, and assist with low-risk title insurance products. 
• Assist with policy preparation and respond to post-policy requests. 
• Maintain accurate and organized electronic records of customer requests and title files. 
• Communicate professionally with customers via phone, email, and in person to identify and respond to needs. 
• Provide timely customer service in alignment with company service standards. 
• Perform file updates and assist with delivery of completed documents. 
• Support phone coverage and general inquiries for the title team. 
• Assist with property inspections or verification activities, as needed. 
• Handle additional tasks and requests as assigned by Title Officers or Title leadership. 
• Ensure compliance with company standards, underwriter guidelines, and established procedures.
• Interact and communicate in a professional and effective manner with all levels of team members, leadership, customers, and external partners. 
• Performs other functions as necessary or as assigned. 

Required Qualifications: 

• High school diploma or general education degree (GED); or equivalent combination of education and experience. 
• Ability to read, analyze, and interpret documents and property-related information. 
• Strong attention to detail and accuracy in data entry and document review. 
• Effective verbal and written communication skills. 
• Ability to respond to customer inquiries and resolve issues in a professional manner. 
• Ability to manage multiple tasks and deadlines in a fast-paced environment. 
• Problem-solving skills with the ability to collect and interpret data. 
• Basic mathematical skills (including percentages, ratios, and proportions). 
• Proficiency in Microsoft Word, Excel, Outlook, and other Windows-based applications. 
• Ability to learn and navigate title production systems, county records, and databases.

Preferred Qualifications: 

• Experience in title, escrow, real estate, or a related field. 
• Familiarity with title search processes, recording requirements, and property research. 
• Experience using title production systems such as Resware or similar platforms. 
• Experience supporting Title Officers or title production teams.

Work Environment and Physical Requirements:

The physical demands described herein are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. The role is primarily performed in an indoor office environment and requires extended periods of sitting, computer use, and frequent verbal and written communication. The position may require occasional standing, walking, and lifting of materials up to 25 pounds.

Why TitleOne:

At TitleOne, we believe there is a difference. Our team delivers confidence and peace of mind through trusted expertise, innovative tools, and a strong commitment to the communities we serve. We support our team members with meaningful work, opportunities for growth, and a collaborative, people‑first culture.

Benefits include: 

• Medical, Dental, and Vision Insurance

• 401(k) with Company Match

• Paid Time Off, Holidays, and Sick Leave

• Short- and Long-Term Disability and Life Insurance

• Paid Family and Parental Leave

• Employee Assistance Program (EAP) and Wellness Incentives

 

TitleOne, a title and escrow company, is committed to making a difference for our team members and the communities in which we live. We enrich our team members’ lives by providing a fun and energetic team environment while offering opportunities for growth and advancement. Our industry-leading, innovative and legendary service delivers confidence and peace of mind to real estate professionals and consumers throughout the Northwest. We are committed to impacting our communities through the giving of our time and financial resources. TitleOne is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures.  Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together.  Read more about our company culture and values in our annual Impact Report.