Strategic Account Manager

The Strategic Account Manager is responsible for acquiring, growing, and retaining strategic property management customers across North America. The role manages relationships with corporate decision-makers and field-level operators to increase utilization of national service programs while ensuring successful execution through franchise partners. This is a consultative sales role focused on driving customer outcomes rather than transactional selling.

HYBRID WORK ENVIRONMENT

Team members in our Vancouver, Toronto Junktion Hubs follow a hybrid work model that balances flexibility with in-person collaboration. Employees are expected to work from the office several days each month, with scheduled team collaboration and company connection days to support alignment, teamwork, and business priorities.

KEY RESPONSIBILITIES: 

• Own and grow a $5M+ portfolio of enterprise Property Management customers across North America, driving both retention and expansion revenue, with growth targets exceeding 50% YoY.
• Develop strategic account plans that increase customer penetration across regions, ownership groups, business units, and individual communities.
• Build and maintain executive-level relationships with corporate decision makers, regional operators, and property leaders, positioning our organization as a trusted national partner.
• Identify, qualify, and close new opportunities within existing customer organizations while leveraging referrals, customer endorsements, and industry relationships to generate incremental growth.
• Lead targeted account-based sales campaigns through Salesforce and coordinated marketing initiatives, activating outreach around customer successes, acquisitions, portfolio changes, budget cycles, peak turn seasons, and other industry trigger events.
• Partner with franchise sales and operations teams and internal stakeholders to deliver a consistent customer experience, support large-scale initiatives, and ensure successful execution of national programs.
• Maintain a healthy pipeline of opportunities, accurate forecasts, and disciplined account management practices through Salesforce CRM.
• Represent the company at customer meetings, industry conferences, and key events across North America.

EXPERIENCE AND QUALIFICATIONS: 

• Enterprise Portfolio Management: 3+  years of strategic account management experience, with a proven track record of owning and expanding a multi-million dollar portfolio 
• High-Growth Consultative Selling: Success in consultative sales, with the ability to drive aggressive YoY portfolio growth and high customer retention.
• Executive Presence & Relationship Building: Exceptional ability to build trust and negotiate across all levels, from C-suite corporate decision-makers to regional and field-level operators.
• Matrixed & Franchise Collaboration: Strong cross-functional leadership skills to partner effectively with franchise networks, internal operations, and corporate stakeholders for consistent national execution.
• Data-Driven Account Strategy: Proficiency in using Salesforce CRM for disciplined pipeline management, forecasting, and executing targeted, trigger-event sales campaigns.
• North American Mobility: Ability and willingness to travel across North America for key customer meetings, industry conferences, and events.

COMPENSATION & BENEFITS
Pay Rate:100K On Target Earnings
(The actual salary offered will be commensurate with education, experience, and internal equity.)

We offer a competitive Total Compensation Package designed to support your financial, personal, and professional well-being. This includes:

• Participation in our Company Profit Sharing Program of up to 8% of base salary
• Eligibility for a Sales Incentive/Bonus Program for revenue-generating roles, based on performance and role criteria
• Comprehensive Extended Health and Dental Benefits
• Generous Paid Time Off, including annual vacation and personal days
• Hybrid Work Environment, offering flexibility to work both remotely and from our corporate offices
• Professional Development Opportunities to support ongoing career growth
• Access to Health and Wellness Programs, including gym facilities at our corporate head office

THE HIRING PROCESS

• Pre-Screen – Let’s talk about your experience, goals & excitement for this role!
• Interviews – Two or more interviews with different team members, including structured competency & scenario-based questions
• Presentation/Assessment
• References & Background Check 
• We use audio recording transcription for our interview practices 

ABOUT US

Did you know O2E Brands has been voted one of the Best Workplaces in Canada 14 times!? Take a sneak peek into why that is, here: (YouTube) Check us out on social! At O2E Brands, we know that great talent comes in many forms, and we want to meet you at your best. We will provide reasonable accommodations to applicants with disabilities at any time throughout the recruitment and selection process. Please contact our Talent Acquisition Team at talentacquisition@o2ebrands.com or notify the Talent Acquisition team member you are working with if unique arrangements will enable your equal participation.

Ready to take your career to the next level? Apply today! 

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