Director, Product Management (OMS Digital Platforms)

Exol is a company specializing in warehouse-as-a-service, providing innovative automation solutions for businesses. They are seeking a Director of Product Management to lead the digital vision and strategy for the Order Management ecosystem, ensuring product-market fit and usability across various platforms.

Responsibilities:

• Define and execute a multi-year product strategy for OMS digital delivery via customer portals, internal service tools, and API/EDI touchpoints
• Lead product discovery and design for core OMS functions, including order capture, validation, orchestration visibility, and exception handling
• Drive a unified product experience across self-service ordering and resolution workflows, ensuring a frictionless journey for both customers and internal stakeholders
• Partner with Ops and Service teams to identify friction points and build high-volume workflows that reduce manual effort through product automation
• Own product analytics for OMS, ensuring performance metrics and SLA dashboards are intuitive, actionable, and aligned with business outcomes
• Establish product standards and error-handling patterns to ensure a unified user experience across the integrated OMS/WMS/TMS suite
• Lead a multidisciplinary POD of Product Managers, UX designers, and engineers to deliver high-impact features in an Agile environment

Requirements:

• Bachelor's degree in computer science, Business, or a related technical field
• Minimum 12 years in software product management or engineering; minimum 6 years in a leadership role managing product lifecycles
• Deep domain knowledge of order lifecycles, complex orchestration, and global exception management
• Proven track record of scaling workflow-heavy B2B or SaaS supply chain platforms
• Exceptional executive presence with the ability to translate complex technical roadmaps into clear business value for stakeholders
• Familiarity with WMS, TMS, ERP, and the broader logistics tech stack
• Experience leveraging AI/ML to drive intelligent automation and predictive workflows
• Background in managing multi-tenant platforms or integration-heavy ecosystems