Customer Service Tech Support Rep - Tech Products - Remote CNX

Concentrix is a company that partners with various organizations to provide exceptional customer experiences through tech-powered innovation. They are seeking a remote Customer Service / Tech Support Representative to assist customers with their inquiries and support needs, ensuring a high level of satisfaction and retention.

Responsibilities:

• Provide inbound customer support using a call flow guide
• Help customers complete purchases and provide post order support
• Persuade customers to purchase additional products and/or services
• Use product knowledge, build client relationships, and find new ways to retain customers
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

Requirements:

• 1+ year of customer service experience
• Strong focus on building customer relationships
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence
• 3+ years of customer service experience
• Retail experience is a plus
• Familiarity with iOS and/or MacOS, or comparable technology