Customer Service (Remote Work)

Spade Recruiting is a growing organization committed to helping individuals and families access valuable benefit programs through outstanding customer support. They are seeking motivated and customer-focused individuals to join their remote team as Customer Service Representatives, assisting clients with benefit options and ensuring a smooth customer experience.

Responsibilities:

• Communicate with clients by phone, email, text, and virtual meetings
• Answer customer questions and provide accurate information
• Schedule and confirm appointments
• Guide clients through the next steps in the process
• Maintain accurate customer records and update online systems
• Follow up with clients in a timely and professional manner
• Participate in remote training sessions and team meetings
• Deliver excellent customer service while following company procedures

Requirements:

• Strong communication and interpersonal skills
• Friendly, professional, and customer-focused attitude
• Basic computer and internet proficiency
• Ability to work independently in a remote environment
• Strong organizational and time management skills
• Customer service or administrative experience is helpful but not required
• High school diploma or equivalent