Customer Experience Manager

Shipside Solutions is a travel-focused organization dedicated to helping clients create memorable travel experiences. The Remote Client Experience Manager will assist clients with travel inquiries, booking assistance, and provide ongoing customer support throughout the travel planning process.

Responsibilities:

• Provide friendly customer support through phone, email, and messaging platforms
• Assist clients in exploring and booking cruises, flights, resorts, vacation packages, and other travel services
• Explain itineraries, payment details, travel documentation, and booking information
• Research destinations, travel deals, and vacation options based on client preferences
• Resolve basic booking and customer service inquiries
• Maintain consistent communication and follow up with clients throughout the planning process
• Utilize travel booking platforms and customer service tools effectively
• Deliver exceptional customer experiences while maintaining accurate client records

Requirements:

• No prior experience required
• Strong communication and interpersonal skills
• Positive, energetic, and customer-focused attitude
• Basic computer proficiency and willingness to learn new software
• Strong organizational and time management skills
• Attention to detail and problem-solving abilities
• Passion for travel and helping others
• Ability to work independently in a remote environment
• High school diploma or equivalent preferred