Customer Development Manager - ADUSA (Northeast Remote)

Nestlé Health Science is committed to merging nutrition, science, and wellness to empower healthier lives. The Customer Development Manager will lead sales activities for key accounts, develop strategic sales plans, and manage relationships to achieve corporate goals.

Responsibilities:

• Detailed understanding of the Customers go-to-market model including Category Management strategy
• Deliver target Budget plan and new product distribution goals
• Execute our brand and category growth strategy that align with the customer
• Identify new opportunities for growth; develop and implement strategic written sales plans in accordance with corporate goals
• Maintain clear understanding of customer objectives and with key personnel to manage execution and measure results
• Relationship management with account cross functional areas, Corporate and divisions. Ongoing meetings and access to DMM’s and VP of merchandising
• Work with internal Cross functional internal partners: Customer Strategy, Finance, Display Team and Category Management team
• Foster and grow existing and new relationships within account, gaining a deep understanding of current and potential future needs of our customers
• Educate our business partners on our products, retail goals, and measurement of success
• Deliver customer presentations that demonstrate innovation, shelf positioning, promotions, communicate pricing, etc
• Manage daily business in partnership with customers, including: UPC product/item setup, maintenance, logistics and inventory management
• Sell-in new products and all promotions to qualified retailers; ensure full-line distribution of products (new & existing items)
• Work with customers to implement Retail initiatives and monitor Retail standards
• Ongoing contract management that focuses on strategic alignment and designed to strengthen both the customer and NHSc market position
• Responsible for working with agencies to input Osprey Trade Management (TIM): system input, trade fund management, direct sales forecasting and projection activities for the company
• Strong Trade management/budget processing and an efficiency that focus on a strong ROI
• Monthly reporting, sales analytics and insights; understand go-to-market strategy and how to maximize sales efficiency
• P&L management within respective account coverage
• Perform other duties as required

Requirements:

• Sales experience in the Grocery, Drug and/or Mass retail channel(s) is required
• Prior experience using syndicated data to determine customer needs and establish the most effective pricing and promotional activities that will increase sales and market share for the company and its customers
• Knowledge regarding Project Management, and experience with setting up and managing projects in a complex, fast-moving environment
• Knowledge regarding relationship management, experience and mindset to work with partners in building initiatives that deliver on goals
• Strong cross functional relationships with assigned accounts
• Proficient in MS Office Suite (Word, Excel, Power Point, etc.)
• High level of organizational skills, good written and oral communication skills
• Ability to work independently and meet deadlines
• NHS Osprey Trade Planning Tool
• Must be able to multi-task and follow-up when responses are needed
• Deep understanding of the assigned Customer and how to develop demand creation plans
• The ability to utilize creativity and push beyond the obvious, comfortable going into 'unchartered' territory in setting out recommendations and goals
• Problem solver with a solutions-oriented mindset
• Must be a dynamic leader who can push past obstacles and overcome objections
• Understand the value of listening to customers, gaining insights and moving objectives forward
• Must be an articulate communicator who can quickly synthesize data
• P&L management and strong financial acumen
• Bachelor's degree in business or related field preferred
• 5+ years' experience preferred; minimum 2 years Managing Large Customers. Regional Foods Grocery: Price Chopper/TOPS preferred
• Must have strong relationships at Buyer, DMM level with preferred VP connection
• Experience in consumer goods and Vitamins and Nutritional supplements is highly preferred
• ADUSA Experience preferred: Giant Food, Food Lion