Delivery Leader

Mphasis is a company that applies next-generation technology to help enterprises transform businesses globally. They are seeking a Client Engagement Leader responsible for managing an end-to-end infrastructure outsourcing contract, ensuring client satisfaction and financial metrics are met while leading globally distributed teams.

Responsibilities:

• Account governance and representation of Mphasis in client forums and reviews
• Providing thought leadership and contributing to Customer success – position Mphasis as a trusted partner to the client’s business
• People management, team performance governance and delivery governance for large teams
• Management of globally IS technical delivery teams across multiple programs/ projects covering various client initiatives and spanning multiple infrastructure towers, meeting client expectations and contractual commitments consistently
• Technical engagement with client to generate proactive innovations and transformation initiatives resulting in a positive client experience, client risk management as well as revenue opportunities for Mphasis
• Management of overall P&L for the account and driving cost optimization initiatives. Working closely with the Sales Leader to Grow the Account Globally