Client Success Manager

SweepLift is the market leader in Smart Incentivized Lead Generation for B2B. They are seeking a Client Success Manager to own client relationships and drive demand-generation strategies, ensuring client satisfaction and platform adoption while collaborating with sales and campaign operations teams.

Responsibilities:

• Drive renewals: spot churn signals early, lead the save, and own renewal readiness so there are no surprise non-renewals
• Surface upsell and expansion opportunities and tee them up with the context Sales needs to close. (You surface and set up; Sales closes.)
• Drive client adoption of the SweepLift platform
• Serve as the primary contact and strategic lead for your accounts; run recurring client meetings and performance reviews
• Set and manage expectations on timelines, deliverables, and realistic meeting volume — keep clients informed proactively, not reactively
• Build trust by understanding each client’s business and buyer, not just their metrics
• Collaborate with Sales to onboard new clients end-to-end against our checklist: kickoff, onboarding survey, account access, platform/CRM/tracker configuration, channel setup, and first campaign launch
• Establish success benchmarks with each client up front so performance is measured against a shared definition of 'working.'
• Shape the demand-gen approach for each client — ICP and audience, channel mix, messaging angle, incentive structure, optimization roadmap — within the scope of what was sold
• Read campaign data (LinkedIn, Meta, Google, email) and turn it into plain-English recommendations for clients and concrete tasks for the team
• Run regular optimization reviews; drive targeting refinements, creative refreshes, landing-page fixes, and messaging changes when results lag
• Resolve recurring operational issues that affect client trust: lead routing and visibility, reward/gift-card fulfillment, survey updates, and CRM sync
• Translate strategy into clear, complete briefs the campaign operations team can execute without back-and-forth
• Work with the campaign operations team to make sure launches and iterations are done on time, owning timelines and final QA
• Keep the Client Build board accurate and current as the single source of truth for every account