U.S. Key Account Technical Specialist

States considered: US Remote

Role Description

The U.S. Key Account Technical Specialist (KATS) will be responsible for flawless technical execution of C&S and Emerging Corporate Account rollouts and rapid adoption by overseeing installation, user training, SOP adherence, and utilization pull-through; elevate performance by diagnosing workflow gaps and embedding best practices through ongoing training; and own the technical stack end-to-end, including PIMS integrations, data/reporting workflows, and escalation management. Through disciplined, actionable reporting on implementations, SOP compliance, and utilization trends, this role drives transparency and accountability, powering successful reference lab onboardings, key account initiatives, installations, and quarterly programs across the U.S.

Duties and Responsibilities

• Coordinate closely with C&S Leads and Emerging Corporates SAMs to execute account-specific technical initiatives with key accounts at the Area Level.

• Responsible for the success of the relationship with assigned C&S and Emerging Corporate clinics to achieve the goals and objectives identified by the key customers by executing onsite strategic implementations multiple times per month: installation, training, SOP adherence checks, and utilization pull-through.

• Deliver technical expertise across diagnostics products and platforms, including PIMS connectivity/integration and reporting.

• Execute seamless reference lab onboardings, major account rollouts, and other quarterly initiatives on time and to specification.

• Deliver onsite support for veterinary clinics, laboratory research, and veterinary academic settings; ensure overall business health and customer satisfaction within assigned territory.

• Support all phases of onsite engagement: implementation planning, workflow optimization, training, operations/application support, and issue resolution to increase diagnostic utilization.

• Respond promptly to onsite technical support requests; troubleshoot and resolve complex system issues.

• Provide clear guidance, instruction, and training (formal and informal) to improve clinic productivity and performance.

• Perform post-sale product installation, validation, applications, and operations training.

• Document daily activities and visit outcomes; produce detailed reports capturing findings, actions, and customer satisfaction.

• Collaborate with Area Business Managers (ABMs), Diagnostic Solutions Consultants (DSCs) and Diagnostic Technical Specialists to deliver a coordinated, high-quality customer experience.

• Identify and communicate opportunities for additional analyzers, expanded utilization, and referrals within and across accounts.

• Uphold superb customer service; work independently with sound judgment, timeliness, and thorough follow-through.

• Maintain deep understanding of veterinary clinic operations, including diagnostic applications, financial constraints, training needs, and workflow processes.

• Safely lift and move up to 60 lbs as required for equipment handling.

Education and Experience

• Degree from a Veterinary Technology program or equivalent experience; minimum of 5 years of experience working in a veterinary hospital required.

• Credentialed Veterinary Technician preferred.

• At least 1 year of experience in a clinical setting.

• Knowledge of diagnostic products, instrumentation, and clinic processes.

• Basic knowledge of animal disease states preferred.

• Strong analytical mindset and demonstrable critical thinking skills.

• Ability to create and deliver effective training presentations in formal and informal settings.

• Excellent interpersonal, communication, and customer service skills; ability to work independently and in cross-functional teams.

Technical Skills

• Proficiency with basic computer applications (Microsoft Office, Excel, Adobe).

• Experience with PIMS connectivity/integration and reporting workflows preferred.

Travel and Work Conditions

• Anticipated travel within assigned territory up to 80–90%.

• Must have availability and willingness to travel up to 80% of the work week; flexible scheduling to accommodate customer needs.

• May require Sunday travel to support Monday morning onsite visits.

• Travel to multiple locations within the U.S. and Canada.

• Typically works standard business hours, Monday–Friday; flexibility required based on customer schedules.

• Bilingual (Spanish or French) is a plus.

The US base salary range for this full-time position is $72,000 - $118,000. Our salary ranges are 
determined by role, level, and location. The range displayed on each job posting reflects the base pay target range 
for new hire salaries for the position. Within the range, individual pay is determined by work location and additional 
factors, including job-related skills, experience, and relevant education or training. 

This position is also eligible for short-term incentive compensation.

In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional 
and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning 
on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. 

Visit zoetisbenefits.com to learn more.
 

 

 

Full time

 

 

Regular

 

 

Colleague

 

 

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

 

 

Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.

 

 

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.