Key skills
CRMLeadership
About this role
Company Description
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job Description
One of Konecranes core competitive advantages is its highly skilled, motivated and engaged employees.
Our three core values – trust in people, total service commitment and sustained profitability – create a joint foundation for all Konecranes employees. They are the backbone of our company and guide our decisions and priorities. Konecranes values are a part of our identity and shown in our behavior – the values guide our leadership, operations and activities.
We are now looking for Field Service Technician who is passionate about working in Field Services role. In this role, you will be responsible for the services and maintenance at site location.
Your key role:
- Work assignments are planned by the branch (service planner or maintenance planner) and assigned to the field operative.
- The field operative accepts work packages and enters work against the SR/WP.
- The field operative cannot create new service requests (except through “do work”).
- Record faults/exceptions using Risk & Recommendation method,
- Estimate labour hours and parts cost for repairs.
- Perform Safety Review and Visit Review and record next steps.
- Consult with our customers to permit informed buying decisions based on recommendations made.
- He/She should follow Konecranes safety protocol and should ensure the use of safety PPEs provided by company like safety shoes, safety harness and Etc
Competencies and skills we expect for this role:
- CRM Siebel
- Field Service Siebel
- Customer focused
- Basic Crane Technical knowledge
- Awareness of ISO 14001 & 45001 Standards
Qualifications
Diploma (Electrical) with 3– 5 years’ experience
Additional Information
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Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.