Job Description

Overall purpose of role
The Engineering Director – CLM Core Client Systems is a senior engineering leadership role accountable for the delivery and evolution of PBWM’s core Client Lifecycle Management (CLM) client systems. The role ensures engineering outcomes align to PBWM business and technology strategy, delivering high‑quality, resilient and secure platforms using modern, API‑first microservices architecture and appropriate use of latest AI technologies. The role provides leadership across change delivery and production stability, driving engineering excellence, simplification, and continuous improvement across global teams.

Key Accountabilities

• Lead and develop high‑performing engineering teams, fostering a culture of collaboration, accountability, engineering excellence and continuous improvement.
• Own and execute the engineering roadmap for CLM core client systems, aligned to PBWM CLM platform strategy and enterprise technology direction.
• Drive modern engineering solutions using API‑first microservices, containerization and scalable, distributed architectures, with strong alignment to CLM domains including Client Party Master, onboarding, KYC/CDD, client reviews and risk assessment.
• Maintain appropriate hands‑on engagement (circa 20%) to provide technical leadership, including architectural decision‑making, design and code reviews, and development of proofs of concept, particularly for complex or AI‑enabled capabilities.
• Translate complex CLM functional needs into robust technical designs, guiding teams toward high‑quality, maintainable and secure implementations.
• Troubleshoot complex production and delivery issues, performing deep root‑cause analysis and driving sustainable corrective actions.
• Drive continuous improvement across the CLM engineering stack through modernization initiatives, adoption of common frameworks, reusable components and improved tooling.
• Be accountable for end‑to‑end delivery of system changes, ensuring outcomes meet quality, timeliness, cost and regulatory expectations, and acting as senior escalation point for delivery and production issues.
• Collaborate closely with CLM SMEs, Product Owners, Architects and Operations teams to ensure strong functional and technical alignment across the CLM ecosystem.
• Ensure all activities are delivered in compliance with regulatory requirements, Enterprise‑Wide Risk Management Framework and Barclays policy standards.

Essential Skills

• Practical experience across a range of delivery methodologies and organizational structures.
• Expert background in complex delivery, operations and product engineering using technologies such as Java, Full Stack, AWS, CRM,  Kafka and DevOps.
• Strong experience and understanding of Java based APIs, microservices, containerization, and elastic, scalable distributed architectures.
• Experience of aPaaS and SaaS platform engineering practices including high release cadence, zero‑downtime deployment, resilience, scalability and security.
• Proven ability to engage hands‑on where required with architecture, code quality, design reviews and technical problem solving.
• Understanding of costing, capacity creation, total cost of ownership and vulnerability management.
• Outstanding relationship and stakeholder management skills with experience operating at senior levels.
• Highly articulate and effective communicator across both technical and business audiences, with strong written and verbal skills.
• Ability to assess and measure the value of different technical approaches and make pragmatic decisions.
• Self‑motivated, well‑organized individual with strong analytical and problem‑solving skills.
• Good to have knowledge of Salesforce systems and integration with other enterprise systems .

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