Principal Solution Architect, Operations Technology Management (OTM)
Remote, Houston, Texas, United States
Full Time
4 hours ago
H1B Sponsor Likely
Key skills
GoAIServiceNowLeadershipRisk ManagementChange ManagementSales
About this role
ServiceNow is a leading AI platform for business reinvention, and they are seeking a Principal Solution Architect to implement Operations Technology Management (OTM) solutions. This role involves consulting with customers, providing architectural guidance, and leading pre-sales activities to enhance customer outcomes.
Responsibilities:
- Lead pre-sales activities including sales presentations, solutioning and scoping workshops, developing Statement of Work (SOW) documentation with clear deliverables and effort estimates, defining project scope and change order triggers, and partnering with Service Account Executives and Sales team members on engagement sizing
- Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a Customer’s technology landscape, while informing the customer on governance best practices
- Interacts with senior leadership, including CXOs, to support discussions on their implementation roadmap and change management best practices for applications within a Workflow
- Design and deliver ServiceNow OTM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices
- Establish mutually beneficial relationships with an OTM’s product owners and stakeholders to promote awareness of Workflow Solutions capabilities and roadmaps
- Lead office hours, formal presentations, webinars, and other learning events tailored to field delivery stakeholders (advisory, delivery, Go-To-Market (GTM), etc.) to showcase customer use cases and successes
- Promote continuous improvement practices for delivery/engagement materials in partnership with the related Customer & Partner Excellence Team
- Enable and mentor other members of the ServiceNow delivery team and partner ecosystem
- Up to 50% travel annually, driven by customer needs and internal meetings
- Ability to create documentation and service offerings to help promote our services
- Ability to be flexible and work in other areas of Risk and Security to maintain their utilization KPI
- Acquire and maintain skills/certifications, in their first 90-Days of employment, such as ServiceNow Certified System Administrator (CSM), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS):
- CMDB Fundamentals
- USEM (VR)
- Security Incident Response
- Integrated Risk Management (IRM)