Business Process Engineer

Confidence Systems is a Silicon Valley based technology company focused on re-imagining the way work gets done. They are seeking a Business Process Engineer to work directly with Fortune 500 companies to capture and document institutional knowledge using the Confidence application, ensuring efficient workflows and process optimization.

Responsibilities:

• You will work with clients to understand processes performed by stakeholders and translate that into a quality controlled and efficient workflow within the Confidence app
• You will become an expert user of the Confidence app to provide live product demos to clients and make internal recommendations on product enhancements
• You will understand milestones, dependencies and exception use cases and suggest where specific Confidence features will be beneficial
• You will collect and organize information from various sources to make informed recommendations to clients on improving and standardizing their processes
• You will train stakeholders to use the Confidence app
• You will be collecting and evaluating client data to create business cases that will drive value with the Confidence app

Requirements:

• Bachelor's degree
• 2+ years of professional experience in process improvement, industrial engineering, business process engineering, or equivalent
• You are inquisitive, structured, and focus on user friendly solutions
• You are adaptable and agile, and thrive working in a fast-paced, results driven startup environment, with a strong sense of urgency
• You are organized and have strong communication, relationship building skills, and note taking skills with both external and internal stakeholders
• You have solid analytical and critical thinking skills with the ability to interpret and summarize data in a clear and concise manner with the ability to work confidently in Excel
• Excellent verbal and written communication skills in professional English
• Occasional Travel (less than 10%)
• Bachelor's degree in industrial engineering or related field
• Proven track record leading projects with measurable success
• Practical experience using SQL, python, or similar languages
• Experience creating and presenting business cases to executives