Lead Product Manager – Customer Identity Access Management

Humana is a leading U.S. healthcare company focused on providing quality health services. They are seeking a Lead Product Manager for the Customer Identity Access Management Platform to drive the strategy, development, and optimization of identity management solutions, ensuring regulatory compliance and enhancing user experiences.

Responsibilities:

• Collaboratively design the multi‑year product strategy and vision for enterprise IAM, including CIAM, workforce IAM, authentication, authorization, credential management, and identity governance
• Translate long-term business and security needs into actionable roadmaps, OKRs, and measurable outcomes
• Champion zero trust, least privilege, and modern identity standards across the organization
• Lead cross-functional product development from concept to launch—including requirements, backlog management, feature prioritization, and release planning
• Work closely with Engineering to define technical capabilities such as MFA, SSO, passwordless authentication, identity proofing, session management, RBAC/ABAC, and governance workflows
• Partner with security architecture teams to ensure alignment to NIST, CIS, SOC2, HIPAA, and internal risk frameworks
• Develop detailed acceptance criteria, user stories, and epics in Agile/Scrum or SAFe environments
• Serve as a voice for IAM across enterprise stakeholders including Security, Compliance, Digital, Member Experience, Provider Experience, and Data Platforms
• Facilitate alignment between enterprise identity strategy and line-of-business initiatives (e.g., digital onboarding, omni-channel experiences, self-service, and data platforms)
• Collaboratively communicate roadmap updates, outcomes, value realization, and risk posture to senior leadership
• Define platform-level KPIs for IAM including authentication success rates, MFA enrollment/usage, account recovery success rates, fraud reduction, and identity-driven experience outcomes
• Use analytics, research, NPS/CSAT, friction heatmaps, and A/B testing to optimize identity flows
• Quantify business and security impact through metrics, experiments, and value realization frameworks

Requirements:

• 5+ years of product management experience; at least 2 years focused specifically on IAM, CIAM, Security, or related platform domains
• Strong experience driving platform capabilities at enterprise scale
• Demonstrated ability to manage complex technical products with multiple stakeholders
• In-depth knowledge of IAM concepts including: Authentication & MFA (including passwordless), Authorization (RBAC, ABAC, PBAC), Identity Lifecycle Management, SSO, SAML, OAuth2, OIDC, Directory services and identity stores, Identity proofing and verification workflows, Fraud prevention and risk-based authentication
• Understanding of zero-trust frameworks and modern identity architecture
• Experience with leading IAM platforms such as Okta, Auth0, ForgeRock, Azure AD/B2C, Ping, or similar
• Familiarity with regulatory and security frameworks, including: HIPAA, CMS/Medicare regulations, NIST 800‑63, SOC2, CCPA/GDPR, PCI
• Ability to translate regulatory requirements into product features and governance controls
• Proven ability to lead cross-functional teams and influence without authority
• Strong executive communication skills—able to articulate complex identity topics to non‑technical stakeholders
• Experience presenting roadmaps, risks, and product outcomes to senior leadership