Customer Service Representative

Talent Groups is seeking a detail-oriented Customer Renewals Representative II to support the management of hardware renewals and customer account maintenance. This role is responsible for ensuring accurate contract execution and collaborating with cross-functional teams to deliver an exceptional customer experience.

Responsibilities:

• Manage hardware renewal contracts with a focus on accuracy, timeliness, and compliance with invoicing schedules
• Perform detailed hardware reconciliations and contract reviews to ensure customer agreements are accurately reflected
• Process contract updates, auto-renewal changes, and product or service terminations as required
• Research customer agreements to support contract interpretation and compliance
• Respond to billing inquiries and assist with contract-related customer requests
• Retain customer revenue by partnering with internal teams such as Sales, Customer Success, Operations, and Collections
• Maintain and manage assigned renewal pipelines, ensuring accurate forecasting and timely contract processing
• Update customer records and renewal activities within Salesforce CRM
• Coordinate cross-functional resources to ensure a positive customer experience and support long-term customer success
• Assist management and team members with additional operational and administrative tasks as needed

Requirements:

• Minimum of 3 years of professional experience in a customer renewals, contract administration, or customer success environment
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills with the ability to remain composed in fast-paced environments
• Strong attention to detail and organizational skills
• Experience using CRM platforms, preferably Salesforce
• Advanced Microsoft Excel skills, including functions such as VLOOKUP and Pivot Tables
• Strong analytical and problem-solving abilities
• Bachelor's degree or equivalent work experience
• Experience working with HR, Payroll, or enterprise software solutions
• Background in contract management, billing operations, or revenue operations is highly preferred