Lead Software Engineer

Cimpress is a company dedicated to building customer-focused, entrepreneurial mass customization businesses. They are seeking a Lead Software Engineer to oversee project lifecycles, collaborate with stakeholders, and drive technical excellence while mentoring team members.

Responsibilities:

• Lead End-to-End Projects: Take full ownership of the project lifecycle, from architectural design and initial discovery to deployment and production monitoring
• Stakeholder Collaboration: Act as the primary technical point of contact for Product Managers and cross-functional teams to translate business requirements into scalable technical solutions
• Build for Resilience: Design and develop services end-to-end using TypeScript and on AWS. Our team owns the entire solution—if you build it, you run it
• Drive Technical Excellence: Lead design discussions, perform deep-dive code reviews, and ensure our CI/CD pipelines and DevOps practices are industry-leading
• Mentor and Grow: Foster a culture of technical growth by mentoring senior and mid-level engineers through pair programming and architectural guidance
• Innovate in Care Tech: Explore and implement emerging technologies in AI-driven voice and chat to keep our call center technology at the cutting edge

Requirements:

• 10+ years of experience in software development, with significant experience currently or previously operating as a Lead Software Engineer
• Deep expertise in designing, building, and deploying high-performance, full-stack, scalable APIs using TypeScript and Node.js
• Extensive experience working with AWS services and building Infrastructure as Code (IaC) to support production-grade environments
• Hands-on experience with Amazon Connect (Contact Flows, Lex)
• Strong track record of implementing CI/CD best practices and managing the full software delivery lifecycle
• Bachelor's degree in Computer Engineering (or equivalent) and professional fluency in English with excellent communication skills
• A proactive problem-solver who thrives in an environment with high autonomy and complex stakeholder landscapes
• Salesforce (APIs, Lightning, or Service Cloud)
• Experience implementing AI-based voice or chat solutions and integrating LLMs into customer service workflows
• Familiarity with serverless architectures (AWS Lambda) as well as containerised deployments (Docker/Kubernetes)
• A partner who thrives in cross-cultural teams and actively seeks feedback to drive continuous improvement