Senior Manager, Software Engineering (Platform/Infra)

ServiceTitan is the leading software platform for the trades, powering the businesses that keep the world running. They are seeking a Senior Engineering Manager to build, lead, and manage a high-performing engineering team within their Platform & Infrastructure organization, focusing on team performance, delivery, and technical direction.

Responsibilities:

• Hire, manage, and develop a team of software engineers — own their performance, processes, priorities, and long-term career goals
• Drive the execution of your team's quarterly roadmap: break down goals into clear, measurable milestones and deliver on time with high quality toward business outcomes
• Stay technically engaged — participate in design and code reviews, contribute to architecture decisions, and help engineers make sound technical tradeoffs
• Identify and drive organizational improvements through close partnership with other Engineering Managers, Directors, and cross-functional stakeholders
• Partner with product, SRE, security, and domain engineering teams to define platform contracts, close delivery gaps, and align on reliability, velocity, and cost goals
• Communicate effectively across the engineering and R&D organizations — translate technical complexity to non-technical audiences and represent your team's needs to leadership
• Build and improve the tooling, infrastructure, or reliability systems your team owns — ensuring observability, adoption, and impact are visible and measurable
• Own the toolchain, platform, or reliability strategy for your area from local development through production, and communicate that strategy clearly to the broader engineering organization
• Foster a culture of open communication, high ownership, and continuous improvement — where engineers feel invested in the team's success and empowered to take initiative
• SQL Reliability & Observability
• SQL and database reliability across Azure SQL, PostgreSQL, Cosmos DB, MongoDB, Redis, and Kafka — including query performance, HA/DR, capacity planning, and replication
• A unified observability platform leveraging OpenTelemetry with end-to-end correlation from mobile through API, backend, and database layers
• Proactive monitoring, synthetic testing, SLO/SLI frameworks, and AI-assisted anomaly detection and debugging systems
• Cloud development environments, on-demand provisioning, high-fidelity mocking, and configuration management
• Build parallelization, remote caching, automated test-splitting, secure pipelines, and zero-downtime progressive rollouts
• An internal developer portal providing Golden Paths, automated service scaffolding, and centralized API/service catalogs
• DORA metrics, build telemetry, local-to-production feedback loops, test flakiness analysis, and infrastructure cost tracking
• Tools, libraries, and frameworks that improve development velocity, expand test coverage, and enable reliable automated coverage across functional, acceptance, performance, security, and disaster-readiness dimensions
• CI/CD tooling, version control integrations, and deployment pipeline strategy across the engineering organization
• Close partnership with feature engineering teams to identify and close technical gaps in our ability to deliver software at quality and at scale

Requirements:

• 6–8+ years of software engineering experience, including 3+ years managing small to medium-sized engineering teams responsible for development, platform tooling, or infrastructure
• Proven track record delivering high-quality software at scale — with strong ownership of team performance, processes, and long-term engineering goals
• Technical depth in one or more of: database reliability and distributed systems, CI/CD and build infrastructure, or internal developer platform tooling
• Hands-on technical engagement — comfort reviewing designs, reading code, and participating in architecture discussions; this is not a purely coordinative role
• Strong knowledge of public cloud platforms (Azure preferred), infrastructure tooling (Kubernetes, Docker), and DevOps practices (CI/CD pipelines, version control, deployment systems)
• Excellent cross-functional communication skills — you can align stakeholders, navigate competing priorities, and translate technical topics for non-technical audiences
• Ability to turn ambiguous strategy into sequenced roadmaps, clear ownership, and measurable outcomes
• B.S., M.S., or equivalent experience in Computer Science, Engineering, or a related technical field
• Experience with observability platforms (metrics, logs, tracing), performance engineering, or test automation frameworks is a strong plus depending on team alignment