Senior Product Designer

Uplight is a company focused on creating a more sustainable future by motivating energy users and providers. The Senior Product Designer will take ownership of the customer experience for energy use portals and collaborate with cross-functional teams to enhance user experience and design practices.

Responsibilities:

• Own and lead the full customer journey—from research and discovery, through concepting, prototyping, polished visual design, design QA, and post-launch iteration, influencing strategic direction and product team roadmaps
• Drive best-in-class Design practices, knowing when to flex established processes to fit real-world constraints while staying rooted in strong design principles
• Leverage & contribute to Uplight’s UI Design System to deliver elegant, accessibility-inclusive, and scalable experiences that are intuitive for end users
• Facilitate unmoderated and moderated Qualitative User Research studies, synthesizing and presenting findings + business recommendations to diverse stakeholder audiences
• Distill complex problems into approachable steps through researching, prototyping, creating mental models, and facilitating aligning with your team
• Lead iterative product & design thinking to continuously measure, learn, and enhance user experience in our enrollment products
• Build a deep and data-driven understanding of customer needs, pain points, and real-life behaviors across programs
• Partner closely with Product Managers, Engineers, fellow Designers & User Researchers, Marketers, Account Managers and more across the business to align on core user problems (or JTBD) and uncover shared opportunities together
• Champion a culture of continuous learning, feedback, and iteration

Requirements:

• 5+ years of experience in software/digital product design, with a strong portfolio demonstrating end-to-end design thinking process and measurable business impact of your design decisions
• Proficiency in the 'full stack' of Product Design: Research, UX & Interaction Design, UI/Visual Design & QA, prototyping, and working with component libraries or Design Systems
• Systemic & Service Design thinking: Proven experience designing for complex ecosystems where a single user interaction triggers intricate downstream workflows. You naturally map service blueprints, consider multi-persona journeys (B2B2C), and design scalable frameworks rather than isolated features
• Deep fluency with modern Design and Research tools. We use Figma (our primary design tool) as well as Adobe Creative Suite for asset creation, Lucid for white board collaboration, JIRA for coordination with Product & Engineering teams, and Google Workspace for documentation. Hands-on experience with user research platforms for recruiting & running studies
• Technical fluency: Familiarity with frontend capabilities (e.g., React, Angular) and component frameworks (e.g., Material Design) to ensure seamless collaboration with Engineering
• Excellent Communication & Storytelling: Exceptional ability to translate complex energy data and technical constraints into compelling narratives tailored to both technical and non-technical, internal and external client audiences alike
• Navigate ambiguity & drive alignment: You treat ambiguity as an opportunity, using discovery techniques, rapid prototyping, and collaborative workshops to synthesize complex inputs and facilitate cross-functional alignment across product, engineering, and stakeholders
• A user-first mindset that advocates for the pursuit of simple, elegant solutions, while balancing ambiguity and technical constraints
• Collaboration and Accountability: Values shared ownership and cross-functional trust over individual control. You hold yourself accountable to team outcomes, collaborating directly with cross-functional partners to prioritize and ensure we ship meaningful outcomes
• Growth-minded and well-versed in giving and receiving constructive feedback, with a commitment to collaborative problem-solving
• Experience designing enterprise software (B2B and/or B2B2C)
• Actively participates in structured peer critiques and team reviews, embracing a culture where Designers regularly seek and offer feedback to elevate each other's work
• Comfortable jumping into complex technical domains with curiosity and humility
• Experience working in multiple industries and/or in startup environments
• Fluency in Agile environments, meeting cadences, etc
• A deep curiosity for exploring responsible efficiency opportunities with AI