Inside Sales & Account Management APAC

Sangoma is a company focused on driving sales growth across the APAC region. They are seeking an Inside Sales & Account Management professional to engage with prospective customers, qualify leads, and contribute to pipeline development and customer retention.

Responsibilities:

• Engage with customers and prospects through phone, video conferencing, email, chat, and other communication channels
• Provide pre-sales support and information on Sangoma’s products and services
• Assess customer requirements and recommend preliminary solutions that align with their business and technical needs
• Provide budgetary pricing and product information to prospective customers
• Follow documented and automated lead engagement processes to effectively qualify and develop sales opportunities
• Stay informed about industry trends, market developments, and competitive offerings to serve as a trusted advisor to customers
• Maintain accurate and detailed records of all customer interactions within the company’s CRM system
• Prepare quotations and conduct timely follow-up activities to advance sales opportunities
• Manage and maintain relationships with existing customers, including handling escalations, identifying upsell opportunities, addressing billing inquiries, and supporting other account management activities
• Collaborate with internal teams to ensure a positive customer experience and successful resolution of customer concerns

Requirements:

• Fluent English communication skills, both written and verbal
• 1–2 years of experience in Inside Sales and/or Account Management
• Demonstrated ability and desire to qualify, develop, and progress sales leads
• Excellent interpersonal, written, and verbal communication skills
• Strong technical aptitude with the ability to learn Sangoma products, services, and internal systems
• Proven ability to manage multiple priorities in a fast-paced environment
• Successful track record in commission-based sales
• Experience selling communications or technology solutions
• Experience in Account Management and/or Inside Sales within the Unified Communications (UC) or Telecommunications industry
• Experience using Salesforce CRM