Registrar Service Specialist

Bethel University is a leader in Christ-centered higher education with approximately 4,700 students from 50 states and 32 countries enrolled in undergraduate, graduate, seminary, and adult education programs. Based in St. Paul, Minnesota, Bethel offers bachelor's and advanced degrees in nearly 100 fields. Educationally excellent classroom-based and online programs equip graduates to make exceptional contributions in life-long service to God and the world.

Bethel University’s Christ-centered mission includes a commitment to equal educational opportunity and equal employment opportunity. Bethel does not unlawfully discriminate on the basis of race, color, creed, national origin, sex, marital status, disability, status with regard to public assistance, familial status, or age in its admissions, educational programs, or employment practices.

About the role

Bethel University is seeking a Registrar Services Specialist to serve as a key member of the Registrar's Office, providing exceptional support to students, faculty, advisors, and campus partners throughout the student lifecycle.

In this highly collaborative role, you'll be at the center of the student experience—assisting with the registration processes, delivering outstanding front-line customer service, maintaining accurate student records, and ensuring the integrity of essential academic processes. Your attention to detail, commitment to excellence, and ability to navigate complex requests with professionalism will help students stay on track toward achieving their educational goals.

Beyond technical expertise, we're looking for someone who is passionate about serving others and excited to contribute to Bethel University's Christ-centered mission. If you are a proactive problem solver who enjoys balancing administrative precision with personal connection, this is an opportunity to make a meaningful difference every day.

Candidates must be able to work in the office in Arden Hills, MN. The starting pay for this position is $20.30 per hour.

What you'll do

Undergraduate Registration Processing, Change Management & Documentation Oversight - 45%

• Process traditional undergrad registration, add/drop/withdrawal changes, and registration in individualized courses for current students using a variety of tracking reports, systems, and procedures, as required.
• Communicate necessary registration confirmations and information to university stakeholders.
• Create and maintain accurate, updated documentation of processes, communication templates, and procedures.
• Process Major/Minor Changes for Traditional Undergraduate Students.
• Assists with incoming new student registration and annual registration events.
• Serves as back up to other team members.

Front-Line Customer Service, Inquiry Routing & Transcript Processing - 35%

•   Serve as front-line customer service for inquiries at both the main office and on-campus location on a rotation basis.
• Direct mail for the office suite, phone calls, emails, and walk-in visitors to the appropriate staff member, resolving problems and answering questions directly when possible.
• Process walk-in transcript requests.

Process stop-outs, withdrawal, forfeitures, and deferrals - 10%

File Room Maintenance, Student File Process Oversight & Quality Assurance – 10%

•  Oversee file room maintenance in coordination with Registrar’s Office staff and student workers.
• Manage student file processes, including retention cycle, file ordering, and assist in the ongoing training and oversight of student workers who are assigned to file system maintenance.
• Conducts periodic quality checks and assessments as needed and reports any issues to the Student Worker supervisor.
• Manage office announcements; maintain inventory; coordinate with facilities, print services, and other offices for maintenance; and order supplies for the department.

Qualifications

Required Education: Post-high school training/coursework required.

Preferred Education: Bachelor’s degree preferred.

Required Experience: Two (2) years of professional experience in an administrative, customer service, student services, or office operations role requiring strong attention to detail and the accurate management of confidential information. Demonstrated experience providing exceptional customer service while managing multiple priorities in a fast-paced environment.

Preferred Experience: Experience in a registrar’s office or similar academic administrative situation or professional office experience preferred.

Knowledge, Skills & Abilities

• Working knowledge of Microsoft Office Suite. Experience with relational databases preferred.
• Able to learn, understand, and distribute policy information.
• Effective oral and written communication skills.
• Ability to interact effectively with faculty, students, administrators and staff are required.
• Ability to provide excellent customer service.
• Excellent attention to detail.
• Ability to critically assess and evaluate individual requests and accurately and consistently apply policy and process. Must critically evaluate requests to ensure accuracy.
• Proven self-starter and be able to work independently and as part of a team.
• Must be able to handle sensitive, confidential information in a mature, professional manner.
• Understanding of liberal arts education is preferred.

Additional Responsibilities:

Bethel’s mission is to educate and equip students to lead lives of impact through transformative academics in a Christ-centered community. Bethel’s employee community plays a central role in developing our students as whole and holy persons. To carry out this mission, Bethel uses the foundation of our guiding documents, the Affirmation of Faith, Community Covenant, and Key Policies. Bethel expects all employees to actively participate in creating our Christ-centered community by agreeing with and abiding by our core beliefs in the Affirmation of Faith and supporting all other beliefs as Biblical, responsible, and thoughtful approaches while avoiding dissension and divisiveness. Employees teach and mentor students and help one another uphold our Community Covenant commitments.  As a result of these expectations, all University employees act as ministers of the gospel of Jesus Christ by actively partnering with the University to carry out its mission and foster Bethel’s Christ-centered covenant community.

Other Duties: The essential functions, tasks and responsibilities of this position may change from time to time. Bethel University reserves the right to add or omit duties and responsibilities at the discretion of the University or its leadership. Additional tasks or duties required of the position, will be communicated to the incumbent with specificity to ensure the employee may perform their role with complete understanding. This job description is intended to describe the general level of work being performed; it is not intended to be all-inclusive.

Sponsorship Restrictions:

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. 

Travel: This position does not require travel.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as desktop and/or laptop computers, photocopiers and smartphones.

The work environment involves working for a suburban, Christian university in which all employees are expected to have a demonstrated commitment and personal relationship with Jesus Christ, a commitment to the mission and values of the University, and an agreement to abide by all University policies.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. The job requires extended periods of sitting and traversing the Bethel Campus on a regular basis. Reasonable accommodations may be made to ensure people are able to perform the essential functions.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Expected Hours of Work:

Typically, days and hours of work are Monday through Friday, with the expectation to work specific schedules and hours as identified and communicated by management. Occasional evening and weekend work may be required as job duties demand. This is a 40 hour per week, 12 months per year position.

Benefits

Bethel is committed to offering meaningful benefits to our employees including health insurance, retirement plans, and a generous time off package. Learn more about these offerings here.

Learn more about our commitment to diversity in hiring .

Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time