Assistant Director - Home Care
Everett, Washington, United States of America
Full Time
1 week ago
$80,168 USD
Key skills
ExpressLeadershipCommunicationCollaboration
About this role
Assistant Director - Home Care
REPORTS DIRECTLY TO: Director of Home Care
DEPARTMENT: Home Care
CLASSIFICATION: Exempt
DAYS/HOURS: Schedule as assigned
BBP EXPOSURE: III
TRAVEL REQUIRED: Yes
LOCATION: As assigned in either Everett, WA or Kent, WA
SUMMARY:
The Home Care Assistant Director assists the Director of Home Care with the daily management, coordination and documentation of the Home Care Field Supervisors; the Home Care Aides, the services provided to Home Care clients; the maintenance of all documentation required by SAILS Washington, DOH and AAA contracts, our contracts with the counties, and private pay clients; and is responsible for activities required for the promotion of SAILS Washington and Home Care Services in compliance with agency philosophy, policies and procedures, and in accordance with State licensing laws and regulations.
PERFORMANCE RESPONSIBILITIES AND STANDARDS:
• Have an in-depth understanding of the requirements for providing Home Care services, the Statement of Work, as well as Department of Health (DOH) requirements.
With assistance and guidance from the Director of Home Care, the Assistant Director:
• Oversees day-to-day operations of home care services.
• Ensures compliance with contractual requirements and agreements.
• Will review Compliance and Training trackers regularly.
• Ensure staff and client schedules are implemented. Follow up with Supervisors and HCAs as needed for revision, retraining, or corrective action.
• Will ensure that employee timesheet/task-sheets are submitted accurately and promptly.
• Will track, manage, and approve overtime hours.
Implementation of Policies and Program Criteria
• Ensure quality of services are delivered while in compliance with regulatory requirements.
• Will assist in responding to surveys, investigations, and audits (survey deficiencies, APS or CPS inquiries, etc.).
• Will ensure policies and procedures are being adhered to.
• Assists with and oversees incident reports for both internal and external agencies.
• Will ensure client files and PCSPs are complete and in compliance.
• Will initiate and present to the Director any changes needed regarding home care client paperwork, files, financial agreement packets, etc.
New Client Onboarding
• With assistance from the Director, review referrals with supervisors.
• Meet with supervisors regarding their assigned referrals.
• Follow-up with supervisors on referral status and start of service dates.
Hiring, Onboarding, and Orientation
• Will communicate staffing needs to the Director.
• Will meet weekly with the Director to assess recruitment needs and update acquisitions.
• Orient HCAs to client assessments or delegate orientations to the appropriate supervisor.
• With assistance from the Director, develop strategies for caregiver retention and ensure implementation by supervisors.
Staff Training
• Will be certified to provide orientation to new hires locally.
• Train the trainer for HCA in person classes.
• CPR trainer.
• Other training as assigned.
Communication with Team
• Will develop professional working relationships with clients, families, DSHS Case Managers (DDA/HCS), county AAA’s, DOH and other service providers.
• Will attend weekly Home Care team meetings and schedule additional meetings as needed.
Customer Service & Troubleshooting With direction of the Director, the Assistant Director will:
• Respond to requests or complaints by employees, client and/or family/guardian of client to ensure full resolution.
• Will determine the need for drop-in home visits based on concern, complaint or client safety.
Create growth within county
• With assistance from the Director, will focus on developing growth goals for the region and supervisors of the area
Continuing Ed and Participation in Provider Meetings
• Will seek out and attend community Home Care/Long-Term Care fairs, conferences and trainings for networking, educational and marketing purposes.
• Will attend related seminars and training and review updated literature to keep current with the developments in the field.
• Will attend meetings including AAA provider meetings and participate in the quarterly state- wide Statement of Work workgroup and the Home Care Coalition group meeting.
County Audits
• Maintain files and documentation to meet audit, agency, AAA, DDA, DOH, and other compliance standards.
• Aid in preparation of county audits.
• With assistance from the Director, presents data and program during audits.
Core Values Alignment
• People: Demonstrates compassion, respect, and dedication in all interactions.
• Continuous Improvement: Embraces feedback and drives innovation to enhance services.
• Empowerment: Supports autonomy and growth in both clients and team members.
• Innovation: Seeks creative, forward-thinking solutions to challenges.
MISSION, VISION, & VALUES ALIGNMENT
• Model and Promote Organizational Values: Lead by example in demonstrating the organization's commitment to person-centered care, respect, dignity, and empowerment of all individuals served.
• Advance the Mission: Actively contribute to creating inclusive communities where individuals with intellectual and developmental disabilities thrive by promoting meaningful engagement and full participation in home and community life.
• Cultural Leadership: Foster a culture of compassion, professionalism, and accountability among team members.
• Strategic Collaboration: Partner with internal and external stakeholders to further agency goals related to quality care, innovation, and continuous improvement.
• Champion Person-Centered Practices: Ensure that individual goals, choices, and preferences are at the forefront of care planning and service delivery.
QUALIFICATIONS:
• Must be at least 21 years of age. Some college education and/or field experience.
• Bachelor’s Degree in a related field is preferred.
• Must have a minimum of three years supervisory experience in social work, childcare, and/or support staff industry providing direct services to the elderly and or children/adults with developmental disabilities.
• Must possess or have the ability to obtain an HCA or CNA certification within appropriate time frame.
• Ability to communicate effectively with clients, families, home staff, and administrative staff.
• Demonstrates self-motivation, self-direction, organizational skills, flexibility and the ability to deal with a high level of stress and manage deadlines.
• Ability to express ideas clearly and concisely, orally, and in writing in English.
• A valid Washington State Driver License.
• Current private auto liability insurance and ability to submit written verification of the same.
LINES OF SUPERVISION:
• Will directly supervise the Program Supervisors. Will delegate appropriate responsibilities to the Field Supervisors and follow up to ensure they are properly completed.
• Will report directly to the Director for all financial, management or client issues and matters relating to DSHS (DDA/HCS) as well as intake and discharge of clients.
REQUIREMENTS:
• Must pass a Washington State background check
• First Aid/CPR Certified (within 120 days of employment, training can be provided)
• Blood Borne Pathogen (within 120 days of employment, training can be provided)
• Need to obtain CPI Blue Card
ONGOING ELIGIBILITY QUALIFICATIONS:
• Complete and pass the background check screening upon hire and every two years thereafter, or as requested.
• Complete a minimum of 12 hours of continuing education annually.
• Environmental parameters:
• Ability to work in an office environment
• Ability to travel to clients’ residences to conduct home visits and direct care
Physical demands:
• Type: sedentary work ability to perform administrative duties, typing, filing, bending over to low files, reaching high files.
• Work involves sitting most of the time but may involve walking and standing and driving for extended periods of time.
• It can require the need to provide care to individuals in the community while bringing them on as clients and starting the matching process.
• Must be physically and mentally capable of caring for an individual who is ill, infirm, disabled or vulnerable.
REPORTS DIRECTLY TO: Director of Home Care
DEPARTMENT: Home Care
CLASSIFICATION: Exempt
DAYS/HOURS: Schedule as assigned
BBP EXPOSURE: III
TRAVEL REQUIRED: Yes
LOCATION: As assigned in either Everett, WA or Kent, WA
SUMMARY:
The Home Care Assistant Director assists the Director of Home Care with the daily management, coordination and documentation of the Home Care Field Supervisors; the Home Care Aides, the services provided to Home Care clients; the maintenance of all documentation required by SAILS Washington, DOH and AAA contracts, our contracts with the counties, and private pay clients; and is responsible for activities required for the promotion of SAILS Washington and Home Care Services in compliance with agency philosophy, policies and procedures, and in accordance with State licensing laws and regulations.
PERFORMANCE RESPONSIBILITIES AND STANDARDS:
• Have an in-depth understanding of the requirements for providing Home Care services, the Statement of Work, as well as Department of Health (DOH) requirements.
With assistance and guidance from the Director of Home Care, the Assistant Director:
• Oversees day-to-day operations of home care services.
• Ensures compliance with contractual requirements and agreements.
• Will review Compliance and Training trackers regularly.
• Ensure staff and client schedules are implemented. Follow up with Supervisors and HCAs as needed for revision, retraining, or corrective action.
• Will ensure that employee timesheet/task-sheets are submitted accurately and promptly.
• Will track, manage, and approve overtime hours.
Implementation of Policies and Program Criteria
• Ensure quality of services are delivered while in compliance with regulatory requirements.
• Will assist in responding to surveys, investigations, and audits (survey deficiencies, APS or CPS inquiries, etc.).
• Will ensure policies and procedures are being adhered to.
• Assists with and oversees incident reports for both internal and external agencies.
• Will ensure client files and PCSPs are complete and in compliance.
• Will initiate and present to the Director any changes needed regarding home care client paperwork, files, financial agreement packets, etc.
New Client Onboarding
• With assistance from the Director, review referrals with supervisors.
• Meet with supervisors regarding their assigned referrals.
• Follow-up with supervisors on referral status and start of service dates.
Hiring, Onboarding, and Orientation
• Will communicate staffing needs to the Director.
• Will meet weekly with the Director to assess recruitment needs and update acquisitions.
• Orient HCAs to client assessments or delegate orientations to the appropriate supervisor.
• With assistance from the Director, develop strategies for caregiver retention and ensure implementation by supervisors.
Staff Training
• Will be certified to provide orientation to new hires locally.
• Train the trainer for HCA in person classes.
• CPR trainer.
• Other training as assigned.
Communication with Team
• Will develop professional working relationships with clients, families, DSHS Case Managers (DDA/HCS), county AAA’s, DOH and other service providers.
• Will attend weekly Home Care team meetings and schedule additional meetings as needed.
Customer Service & Troubleshooting With direction of the Director, the Assistant Director will:
• Respond to requests or complaints by employees, client and/or family/guardian of client to ensure full resolution.
• Will determine the need for drop-in home visits based on concern, complaint or client safety.
Create growth within county
• With assistance from the Director, will focus on developing growth goals for the region and supervisors of the area
Continuing Ed and Participation in Provider Meetings
• Will seek out and attend community Home Care/Long-Term Care fairs, conferences and trainings for networking, educational and marketing purposes.
• Will attend related seminars and training and review updated literature to keep current with the developments in the field.
• Will attend meetings including AAA provider meetings and participate in the quarterly state- wide Statement of Work workgroup and the Home Care Coalition group meeting.
County Audits
• Maintain files and documentation to meet audit, agency, AAA, DDA, DOH, and other compliance standards.
• Aid in preparation of county audits.
• With assistance from the Director, presents data and program during audits.
Core Values Alignment
• People: Demonstrates compassion, respect, and dedication in all interactions.
• Continuous Improvement: Embraces feedback and drives innovation to enhance services.
• Empowerment: Supports autonomy and growth in both clients and team members.
• Innovation: Seeks creative, forward-thinking solutions to challenges.
MISSION, VISION, & VALUES ALIGNMENT
• Model and Promote Organizational Values: Lead by example in demonstrating the organization's commitment to person-centered care, respect, dignity, and empowerment of all individuals served.
• Advance the Mission: Actively contribute to creating inclusive communities where individuals with intellectual and developmental disabilities thrive by promoting meaningful engagement and full participation in home and community life.
• Cultural Leadership: Foster a culture of compassion, professionalism, and accountability among team members.
• Strategic Collaboration: Partner with internal and external stakeholders to further agency goals related to quality care, innovation, and continuous improvement.
• Champion Person-Centered Practices: Ensure that individual goals, choices, and preferences are at the forefront of care planning and service delivery.
QUALIFICATIONS:
• Must be at least 21 years of age. Some college education and/or field experience.
• Bachelor’s Degree in a related field is preferred.
• Must have a minimum of three years supervisory experience in social work, childcare, and/or support staff industry providing direct services to the elderly and or children/adults with developmental disabilities.
• Must possess or have the ability to obtain an HCA or CNA certification within appropriate time frame.
• Ability to communicate effectively with clients, families, home staff, and administrative staff.
• Demonstrates self-motivation, self-direction, organizational skills, flexibility and the ability to deal with a high level of stress and manage deadlines.
• Ability to express ideas clearly and concisely, orally, and in writing in English.
• A valid Washington State Driver License.
• Current private auto liability insurance and ability to submit written verification of the same.
LINES OF SUPERVISION:
• Will directly supervise the Program Supervisors. Will delegate appropriate responsibilities to the Field Supervisors and follow up to ensure they are properly completed.
• Will report directly to the Director for all financial, management or client issues and matters relating to DSHS (DDA/HCS) as well as intake and discharge of clients.
REQUIREMENTS:
• Must pass a Washington State background check
• First Aid/CPR Certified (within 120 days of employment, training can be provided)
• Blood Borne Pathogen (within 120 days of employment, training can be provided)
• Need to obtain CPI Blue Card
ONGOING ELIGIBILITY QUALIFICATIONS:
• Complete and pass the background check screening upon hire and every two years thereafter, or as requested.
• Complete a minimum of 12 hours of continuing education annually.
• Environmental parameters:
• Ability to work in an office environment
• Ability to travel to clients’ residences to conduct home visits and direct care
Physical demands:
• Type: sedentary work ability to perform administrative duties, typing, filing, bending over to low files, reaching high files.
• Work involves sitting most of the time but may involve walking and standing and driving for extended periods of time.
• It can require the need to provide care to individuals in the community while bringing them on as clients and starting the matching process.
• Must be physically and mentally capable of caring for an individual who is ill, infirm, disabled or vulnerable.