People Relations Partner

Job Description

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. At H&M, we want to liberate fashion for the many, and our customers are at the heart of every decision we make. 

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. 

About the Role 

As a People Relations Partner, your main focus will be to support the business by delivering consistent, compliant People Relations practices—managing labor law matters, employee cases, workplace wellbeing, and cross‑functional collaboration.  

You guide leaders with expert advice, enable them through training, and help create a safe, fair, and engaging work environment. 

This hybrid role reports into our People Manager and is based out of our Toronto Support Office. 

A Day in the Life 

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities* 

Labor Relations, Compliance & Case Management 

• You ensure adherence to local labor laws, regulations, and collective agreements while driving a consistent and compliant approach to People Relations 
• You build and maintain constructive relationships with employee representatives, works councils, and unions to support a collaborative employee relations climate 
• You provide expert advice and guidance on labor law, work environment, wellbeing, and employee case management, ensuring fair and consistent treatment 
• You support the management of individual employee cases, internal investigations, grievances, and disciplinary actions 
• You support Store Managers in handling illness-related cases, including guidance in difficult conversations, and coordinate with case managers to ensure compliance with local legislation (e.g., gatekeeper law) 
• Conduct and support arbitration processes and disputes 
•  Responsible for the local grievance mechanism and supporting tools 
• Be part of change‑ and strategic initiatives that require PR expertise; advise and enable in transition 

Cross-collaboration & Support 

• You partner with business leaders and people to deliver People Relations strategies that balance global direction with local compliance and employee needs 
• You collaborate cross-functionally to secure a safe, healthy, and inclusive work environment that promotes wellbeing and engagement 
• You lead or contribute to local and Sales Market level initiatives to strengthen People Relations capabilities and support organizational change 

Training 

• You facilitate training and communication for managers to strengthen knowledge in labor relations, health & safety, and employee engagement 
• Ensure all managers have relevant competence and tools regarding People Relations 
• Coach people leaders on goal setting, performance metrics, and improvement strategies 
• Good understanding and ability to translate business context into needed actions from a PR perspective 

Who You Are:  

• University degree in Human Resources, Labor Law, or related field or equivalent work experience  
• Proven experience in People Relations, Labor Relations, or HR Business Partnering 
• Strong knowledge of Labor Law, collective bargaining, and health & safety regulations 
• Excellent advisory, communication, and stakeholder management skills 
• Proven ability to manage complex employee cases and negotiations 
• Analytical, proactive, and solution-oriented mindset 
• Fluency in English; additional local languages are an advantage 

Why You’ll Love Working at H&M 

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability 
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years 
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues 
• We are an inclusive company where you’re encouraged to be yourself at work 
• You will have access to a large global talent community, where career growth and aspirations have no limits 
• You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS 

Compensation: Salary $113,994

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion. 

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. 

Job Status: Salaried, Exempt