Principal Solution Engineer - AI Platform

About Us

We’re known for being the country’s most popular rewards program, helping over 10 million Australians get more of what they value beyond the checkout. And through our extended network of partnerships with other nationally recognised brands, we make every day simpler, easier and more rewarding for our members. Plus, we’re also the winner of Canstar Blue's 2023, 2024 and 2025 Most Satisfied Customer award for Rewards Programs 🥇🏆 

But, we're more than the card you carry around in your wallet or the app on your phone! Our diverse team is located all over Australia, and our incredible office is located right in the heart of Melbourne CBD. Staying true to our flexible working policy and people-centric culture, we ensure all our team members are set up to work remotely across Australia. We are outcomes-focused, and everything we do is aligned with our core principles - Own, Act and Inspire. 

Your Team

We've already built a pretty amazing team, but we're not looking for more of the same. Our day-to-day is made stronger when we surround ourselves with people who are different, like you.

Your Role

There is no typical working week at Flybuys. But here are some of the things you will be working on, day-to-day;

Platform Engineering Leadership 

• Set the technical direction for the AI platform, defining the standards, patterns and implementation approaches that enable safe and scalable AI delivery 
• Own the design and evolution of core platform capabilities, including runtime services, orchestration, deployment pipelines and reusable engineering components 
• Provide senior technical leadership across platform and AI use case design, making pragmatic trade-offs across speed, quality, cost, security and long-term maintainability 

Platform Delivery & Operations 

• Lead the build and operation of AI platform services, ensuring they are reliable, performant, supportable and ready for production adoption 
• Lead the engineering delivery of internal AI agents and priority AI use cases, establishing repeatable approaches for build, evaluation, deployment, adoption and continuous improvement 
• Establish practical engineering and release practices that increase delivery pace while preserving governance, security and operational discipline 
• Create reusable services, patterns and playbooks that make AI use case onboarding faster, safer and easier for other teams to adopt 

Cost, Value & Observability 

• Provide clear visibility of platform cost across infrastructure, model usage, vendor services and support activity 
• Establish monitoring, logging and performance reporting that support service quality, operational confidence and continuous improvement 
• Connect platform investment and engineering priorities to measurable business value, productivity uplift and delivery outcomes 

Security, Governance & Risk 

• Ensure platform design and operations meet Flybuys security, architecture, data protection and responsible AI expectations 
• Identify delivery, operational and technology risks early, and put pragmatic controls in place before they impact outcomes 
• Partner with Architecture, Security and Data teams to ensure platform decisions are well governed and aligned to enterprise direction 

Technical Leadership & Team Guidance 

• Provide day-to-day technical leadership to a small team, including the AI Engineer and AI Platform Engineer 
• Mentor engineers through hands-on design, build, review and problem solving, setting a high bar for engineering craft 
• Represent the function in planning, governance and delivery forums with clear technical advice on progress, risk, decisions and trade-offs 
• Establish engineering standards and patterns that are practical, reusable and trusted across the organisation 
• Work with engineering peers to solve common problems, improve shared practices and lift capability beyond the immediate team 
• Contribute to a strong engineering culture that values quality, ownership, learning and practical delivery impact 

Your Experience

• Proven experience as a senior engineering leader in complex software, platform or product environments 
• Deep hands-on background building distributed systems, cloud-native services, deployment pipelines and reusable engineering platforms 
• Experience with AI platforms, agentic systems, orchestration frameworks, workflow automation or modern developer platform capabilities 
• Strong understanding of quality assurance and testing approaches for agentic services 
• Ability to lead, mentor and influence engineers through technical credibility rather than formal people-management authority alone 
• Strong engineering judgement, stakeholder confidence and commercial awareness, with the ability to make pragmatic trade-offs 
• Experience in loyalty, retail, digital product, financial services or similarly scaled ecosystems is desirable 

Your Benefits!

We offer our valued team members a stack of exclusive benefits! To name a few...

• Flybuysflex | work from anywhere, measured on outcomes
• Two well-being days per year!
• Volunteer leave
• Ongoing learning & development programs and opportunities
• My Coles and Wesfarmers team member discount card
• Be Well Programs – Mind/Body/Soul
• Quarterly All Team events
• Hybrid social events
• New starter kit merchandise 

Be You, With Us. Apply today!

We value ways of working that work for everyone and use our different strengths to make us stronger. We work hard to make sure everyone’s voice is heard and respected equally, regardless of identity, background, position, ability or lifestyle.

It is a condition of employment that successful applicants undergo a National Police Check prior to commencing.