Digital Product & Systems Lead

职位描述

Responsibilities: • Own the European business systems and digital product roadmap across customer, partner and operational journeys. • Partner with functional teams to understand business requirements and translate them into structured product requirements, user stories and delivery priorities. • Act as the primary interface between European business teams and Global Product, Technology and Engineering teams. • Lead the design, implementation and continuous improvement of customer-facing and internal systems, including CRM, lead management, test drive booking, customer communications, ordering and partner platforms. • Establish governance frameworks for business requirements, prioritisation, release management and deployment readiness. • Ensure solutions are designed with scalability, usability, operational efficiency and customer experience at the forefront. • Lead user acceptance testing (UAT), deployment planning and business readiness activities for new system releases. • Monitor system performance, user adoption and business impact, identifying opportunities for optimisation and automation.

职位要求

What we're looking for: • Proven experience leading digital product, business systems, CRM or technology transformation initiatives within automotive, retail, e-commerce or other customer-centric industries. • Strong track record of translating complex business requirements into successful technology solutions. • Deep understanding of customer journeys, operational processes and system architecture. • Experience working closely with product, engineering and technology teams in agile delivery environments. • Strong programme and stakeholder management capabilities with the ability to influence across business and technical teams. • Highly analytical with a structured approach to problem-solving and prioritisation. • Comfortable operating in fast-paced, high-growth environments with evolving priorities and ambiguity. • Customer-focused, commercially minded and passionate about leveraging technology to drive business performance and customer experience